Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
About the role
- Customer service role in a contact center answering inquiries. Requires a high school diploma or GED, remote after training period.
Responsibilities
- Answers incoming calls and performs triage of inquiries.
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquiries, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Requirements
- High School diploma/GED or 10 years of work experience
- No experience required
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication.
- Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
Benefits
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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