Hybrid Senior Operational Risk Manager – Line 1 Risk & Compliance

at SS&C Technologies

• Job title: Senior Operational Risk Manager – Line 1 Risk & Compliance
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Senior Operational Risk Manager at SS&C managing risk and compliance frameworks across Australia. Leading control management and audit readiness to enhance operational resilience in financial services.

Responsibilities

• The Senior Operational Risk Manager for Line 1 Risk role is responsible for owning and strengthening risk and control management within the first line of defence.
• The position focuses on embedding effective controls, managing incidents, supporting audit readiness, and overseeing business continuity planning to ensure operational resilience.
• Working closely with the business, the role drives proactive risk mitigation, regulatory compliance, and continuous improvement across day-to-day operations.
• Assist in maintaining and enhancing the Line 1 risk and control framework across all operational areas, including conducting risk assessments, designing and implementing controls aligned to risk appetite, and supporting the development of KRIs.
• Lead and coordinate control testing (design and operating effectiveness), process reviews, and assurance activities, monitoring control performance and recommending enhancements where required.
• Partner with the business to develop, track, and oversee remediation and action plans to address control gaps and prevent recurrence of issues.
• Lead Line 1 audit readiness activities, acting as the primary contact for internal and external audits, coordinating evidence, managing timelines, and supporting the timely closure of audit findings.
• Maintain awareness of relevant regulatory and risk management standards impacting transfer agency and operational services.
• Oversee end-to-end operational risk incident management, including logging, investigation, root cause analysis, documentation, and reporting in line with internal and regulatory requirements.
• Analyse incident trends and emerging risks, and work with stakeholders to implement corrective and preventative actions.
• Support business continuity and operational resilience activities, including BIAs, BCP reviews, framework alignment to ISO 22301 and COSO, and coordination of annual testing with Line 2 Risk and Compliance.
• Collaborate closely with Group Risk, Compliance, Legal, and Operational leaders to align risk strategies and embed controls into day-to-day operations.
• Facilitate risk and control workshops and contribute to training initiatives that strengthen risk awareness and first-line accountability.
• Develop and maintain risk registers, dashboards, and management reporting on control effectiveness, incidents, and audit outcomes for senior leadership and governance forums.
• Promote a culture of continuous improvement by leveraging insights from incidents, audits, and risk data to drive stronger control and resilience outcomes.

Requirements

• Strong understanding of risk and control frameworks, including RCSA methodologies, control design and testing, and the development and use of Key Risk Indicators (KRIs).
• Demonstrated experience in audit readiness, coordination, documentation, and regulatory and management reporting.
• Sound knowledge of Transfer Agency and Fund Accounting operations, Fund Services, or broader financial services operating models.
• Good understanding of financial services regulatory requirements, including those issued by APRA and ASIC.
• Proven ability to perform root cause analysis, identify control weaknesses, and implement effective corrective action plans.
• Strong interpersonal and communication skills, with experience working across senior leadership, external auditors, and cross-functional teams.
• Experience in data analysis and risk reporting, with advanced Excel capabilities and exposure to Power BI highly desirable.
• Ability to collaborate with compliance, audit, and operational teams, fostering a risk-aware culture while balancing regulatory compliance and service excellence.
• Strong stakeholder management, communication, and problem-solving skills to manage complex escalations and drive continuous improvement.
• 7+ years’ experience in risk control management and audit preparation within a financial services environment, with a proven track record in implementing control frameworks and managing end-to-end audit lifecycles.
• Experience within transfer agency, fund accounting, fund services, or asset management is preferred, along with a solid foundation in financial services risk management and regulatory compliance.

Benefits

• Flexibility : Hybrid Work Model
• Income Protection Insurance
• Flexible Time Off
• Private Health Insurance discount
• Primary & Secondary Paid Parental leave
• Death & TPD Insurance
• Discounts on fitness clubs
• Travel and more!