Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Quality Assurance Analyst specializing in SAP BRIM testing, ensuring high-quality output through SDLC processes. Collaborating with cross-functional teams on testing and documentation for enterprise applications.
Responsibilities
- Follow PTC’s SDLC processes to ensure timely delivery, high-quality output, and cost efficiency.
- Participate in design reviews, provide feedback, and translate functional/technical specifications into test requirements.
- Develop comprehensive test strategies, plans, test cases, and scripts; map test cases to requirements in Azure DevOps (ADO).
- Lead and execute testing across SAP BRIM components (Convergent Mediation, Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing).
- Validate BRIM billing processes, charges, pricing configurations, payment flows, and revenue accounting.
- Monitor QA execution, defect tracking, root-cause analysis, and quality metrics.
- Work closely with stakeholders, QA Leads, Scrum Leads, business owners, technical teams, and vendors.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission.
Requirements
- 8+ years of Quality Assurance experience, with deep expertise in enterprise application testing.
- 2+ years hands-on experience with SAP BRIM, including testing across billing, invoicing, payment processing, and FI-CA.
- 2+ years of Dynamics CE application testing (preferred by PTC).
- Experience with End-to-end testing, integration testing, regression testing, and data migration.
- API testing, backend validation, SQL queries, ETL/Interface testing.
- Testing internal applications (CSR), web applications, ERP systems, banking/financial systems, and tolling domain applications.
- Azure DevOps test/requirements management.
- Strong written/verbal communication and ability to collaborate across technical and business teams.
- Highly organized, self-directed, and effective in both independent and team environments.
- Proficiency with Microsoft Office 365 and Azure DevOps Testing modules.
Benefits
- Flexible work from home options
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