Hybrid Deal Desk Manager

at Spryker

• Job title: Deal Desk Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Berlin, Germany

About the role

• Deal Desk Manager responsible for operational excellence in commercial processes. Collaborating with Finance, Sales, and Legal at Spryker, focusing on deal accuracy and customer data integrity.

Responsibilities

• Ensure operational excellence across our commercial processes, customer master data, and deal execution.
• Validate deal accuracy across pricing, products, terms, billing, and contract data, ensuring readiness for approval.
• Manage end-to-end deal approval workflows across Finance, RevOps, Legal, and Leadership, enforcing commercial guardrails and pricing policies.
• Ensure smooth deal progression through the sales funnel, including forecast accuracy, pipeline hygiene, and adherence to approval matrices.
• Own deal, customer, and contract data integrity across the CRM, maintaining strong data governance and compliance standards.
• Partner with Finance to enable clean handoffs for invoicing, revenue recognition, renewals, and reporting.
• Audit, reconcile, and continuously improve data quality across deals, accounts, contacts, and contracts, including de-duplication and remediation.
• Build dashboards and KPIs to monitor deal hygiene, data quality, and operational performance.
• Manage light CRM (HubSpot) administration, including fields, workflows, automation, permissions, and configuration governance.
• Intake, prioritize, and deliver operational requests from Sales, CS, Finance, and internal stakeholders based on SLAs and business impact.
• Document and maintain processes, SOPs, data standards, and operational playbooks to ensure consistent execution.

Requirements

• 2–4 years in Deal Desk, Revenue Operations, Sales Operations, or related role
• Strong experience working with customer master data and contract data
• Hands‑on knowledge of CRM processes, data standards, and commercial workflows
• Experience with HubSpot CRM (or other similar CRM tools) including basic configuration (properties, workflows, lists, reports)
• Strong analytical skills and high attention to detail
• Ability to work within established operational processes and SLAs
• Strong communication skills with the ability to interface with Sales, CS, Finance, and Legal
• Comfortable supporting both day‑to‑day operations and recurring data quality routines.
• Nice to have: experience supporting subscription‑based or SaaS commercial models

Benefits

• Ultimate Flexibility: Work from anywhere with fully flexible hours and unlimited vacation days. Enjoy a generous office equipment allowance to create a workspace that inspires your best work—wherever you are.
• Growth Opportunities: Invest in your future with a dedicated budget for self-learning tools, training, workshops, and language classes. Benefit from regular 360° feedback and personalized development plans that help you grow both personally and professionally.
• Inclusive & Diverse Culture: Embrace your authentic self in an environment that celebrates diversity. We actively support affinity groups, partner with various organizations, and have our own Diversity Council—ensuring everyone has a voice and equal opportunities to shine.
• The Spryker Spirit: Experience a low-ego, collaborative culture that values connection and innovation. Join a community that regularly hosts engaging virtual and in-person events, from casual meetups to legendary gatherings in surprising locations.
• Cutting-Edge Innovation: Be at the forefront of enterprise commerce by working with the latest technologies and tools. At Spryker, innovation isn’t just part of our product—it’s in our DNA. Help us shape the future of digital transformation.
• Embrace the FLOW: Live our FLOW philosophy—Flexible, Life, Oryx, Work—which redefines the work-life balance. We focus on outcomes over outputs, empowering you to integrate work seamlessly with your life aspirations and enjoy a truly dynamic work experience.