Account Coordinator contributing to day - to - day operations at EventConnect. Focusing on client relationships and service delivery within the youth sports sector in Canada.
About the role
- Account Manager serving as a key partner for clients at S&P Global Market Intelligence. Proactively managing accounts and offering market intelligence solutions to enhance client value.
Responsibilities
- Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
- Discuss current service use case
- Assess clients' needs for new opportunities and work to close greenfield sales
- Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
- Manage incoming calls and e-mails from assigned accounts
- Provide client training through a variety of channels
- Contact all new contracts added and users to drive product's adoption
- Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
- Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
- Secure renewal through coordination with pod lead, manager, and other teammates
- Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
- Maintain and grow industry knowledge by attending webinars and other topical trainings
- Other tasks as assigned
Requirements
- University degree or equivalent education
- Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
- Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
- Proficiency in MS Office, Excel and Salesforce.
- Strong interpersonal communication skills, and confident in delivering product demonstrations.
- Must be amenable to work in a US business hours
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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