Account Manager serves as the primary commercial lead for assigned clients. Driving revenue growth through strong client relationships and comprehensive MI solutions.
Responsibilities
The Account Manager role serves as the primary commercial lead for an assigned portfolio of clients.
Focused on driving net revenue growth by fostering strong client relationships and delivering comprehensive solutions across the full MI product suite.
The Account Manager is the central point of contact, responsible for collaborating across internal functions to deliver a cohesive customer experience.
Deeply understand the client business strategies and market demands, helping them provide client insights and identify opportunities for growth and retention, unlocking value for customers and for MI.
Serve as the primary point of contact for clients within a book of business.
Build multi-threaded relationships across client stakeholders and workflows, serving as a trusted advisor for solving client's business challenges.
Develop and execute on account growth plans in partnership with Sales Specialists and Business Partners.
Account Analysis to prepare for renewal discussions.
Lead renewal and expansion negotiations.
Work with legal/procurement to finalize contracts and pricing changes.
Identify and mitigate account risks.
Understand account health and introduce internal resources as needed.
Build industry knowledge and expertise to advise clients on best practices.
Establish key relationships and champions within accounts.
Promote adoption of new offerings, capabilities, or modules.
Coordinate resources to develop comprehensive solutions to meet client needs.
Collaborate with Sales Specialists, Business and Implementation teams to involve the right resources to meet client needs, making warm introductions as needed.
Provide client feedback to inform product roadmap and service improvements.
Ensure alignment with CCO Strategy for key accounts.
Requirements
Bachelor’s degree or equivalent
3+ years of post-graduate professional experience, ideally in account management, customer success, or sales and relationship management roles
Strong interpersonal and communication skills with executive presence
Proficiency in Microsoft Office and CRM tools
Previous experience working with hedge funds, private equity, or private credit clients (preferred)
Familiarity with market data, analytics, and financial intelligence platforms (preferred)
Demonstrated track record of driving renewals, upsells, and cross-sell initiatives (preferred)
Consultative, strategic, and commercially minded (preferred)
Intellectually curious and highly collaborative (preferred)
Right to Work Requirements: This role is limited to individuals with an indefinite right to work in the United States.
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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