Customer Success Manager responsible for client portfolio management at PlayPlay. Driving customer engagement and retention in a video solutions context.
About the role
- Customer Success Manager responsible for managing SMB accounts and enhancing engagement. Collaborating globally to drive customer retention and support innovative product initiatives.
Responsibilities
- Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
- Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
- Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
- Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.
Requirements
- Team player who thrives in dynamic environments
- Proactive and commercial mindset
- Ability to build genuine connections and foster trust
- Tech-savvy and curious about AI
- At least 1 year experience in customer-facing roles in B2B SaaS
- Native-level German and fluent English
- Prior experience with people development, intercultural training, or coaching is nice to have.
Benefits
- Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team.
- Hybrid Office Models: Sometimes you need to work from home, take care of a family member, or just have a change of scenery. That's why we offer flexible hybrid arrangements
- International Team: You will be working in a highly multicultural, agile environment with team members from office locations around the world, including Munich, Madrid, Pavia, Rome, Paris, and Shanghai.
- Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global mentoring program, internal workshops or third-party training.
- Award-winning Language Training: Learn a new language or level up existing skills with our Speexx platform. Your friends and family can also receive a discount on our world-class language training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Marketing & CRM Manager for Merchant Inspiration supporting community engagement and event communication strategies. Collaborating closely with stakeholders and enhancing marketing and CRM practices.
CRM Execution Coordinator managing promotions and quality assurance for campaigns. Collaborating in a hybrid environment with the CRM Department for effective execution.
Data Client Success Specialist at Haymarket Media coordinating between data reporting and sales teams. Requires data analytics background and strong communication skills in a hybrid setting.
MSD CRM - Subcon role focusing on Sales, Service, and Marketing modules with Azure integration experience. Responsibilities include development using C#, JavaScript, and Power Platform.
Principal Customer Success Manager responsible for high - value enterprise accounts at MyPass. Directs Cebu team and contributes to customer success strategy and operations.
Customer Success Coordinator supporting onboarding, adoption, and renewal readiness for SmartSense solutions. Collaborating with Customer Success Managers to monitor customer health and manage project updates.
Manager overseeing Customer Success Managers for SmartSense, enhancing compliance and safety in IoT. Leading a team to drive customer value realization and operational excellence.
Partner Success Manager in Clio's channel team, managing growth partner portfolios and facilitating onboarding. Fostering relationships and delivering training to ensure partner success.
Customer Success Manager driving adoption and business results using Bynder's digital asset management solutions for enterprise clients. Collaborating with customers to enhance their content experience.