IT support role focused on system performance and user inquiries. Providing solutions for hardware, software, and network issues while ensuring optimal system functionality.
About the role
- Ironclad Administrator managing legal technology platforms at Applied Materials. Supports contract lifecycle management and optimizes workflows for operational efficiency.
Responsibilities
- Administrate Ironclad CLM, including user management, permissions, workflow configuration, and integrations
- Develop and modify workflows to meet evolving business needs and standards
- Partner with Legal, Sales, Finance, and Procurement to streamline contract processes and improve user experience (UX)
- Create and modify CLM metrics and deliver usage reports; recommend improvements to reduce friction
- Troubleshoot platform issues and coordinate with vendor support for resolution
- Maintain governance and configuration documentation to ensure scalable and repeatable processes
- Develop and implement new workflows within or integration with CLM to meet future needs
- Continually validate data integrity of repository and reporting thereof
Requirements
- 3–5+ years administrating SaaS platforms (legal tech or enterprise apps)
- Hands-on experience with Ironclad CLM or similar contract lifecycle management tools
- Strong workflow design skills (conditional approvals, metadata/properties, governance)
- Tech-savvy with proficiency in ServiceNow and Microsoft Office 365 (Outlook, Excel, Word, PowerPoint)
- Familiarity with basic legal concepts and contract terminology
- Excellent written and verbal communication skills for global collaboration
- Adept and proficient working independently as well as collaboratively across the organization
- Strong attention to detail
Benefits
- Supportive work culture
- Health and wellbeing programs
- Opportunities for personal and professional growth
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