Hybrid Supplier Engagement – Contract Management Manager

Posted 8 hours ago

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About the role

  • Supplier Engagement & Contract Management Manager enhancing strategic supplier collaborations for Southern Water's capital supply chain. Engaging internal teams and external partners to ensure effective governance and performance.

Responsibilities

  • Develop and maintain strong, collaborative relationships with strategic suppliers, acting as a trusted point of contact and escalation.
  • Build an effective interface between internal stakeholders and suppliers to enable joint value creation.
  • Manage internal stakeholder expectations and facilitate constructive, transparent engagement.
  • Act as a bridge between Southern Water and suppliers – ensuring supplier perspectives are heard while also holding internal teams accountable.
  • Travel periodically to supplier sites to strengthen relationships and support effective partnership working.
  • Ensure adherence to established contract and supplier management processes.
  • Maintain oversight of all contracts within your portfolio, ensuring plans are in place for extensions, renewals or close-out.
  • Manage contract variations, ensuring rigour and consistency in any changes to commercial or operational terms.
  • Act as a point of escalation for contractual or performance-related issues, supporting dispute resolution where required.
  • Protect Southern Water’s commercial and contractual position while minimising contractual risk.
  • Understand and apply commercial contract mechanisms and levers.
  • Aggregate supplier performance data and provide clear, structured feedback to suppliers and stakeholders.
  • Work collaboratively with suppliers, internal stakeholders and procurement colleagues to develop and deliver performance improvement plans.
  • Support Procurement Category Managers with sourcing and supplier governance activities as required.

Requirements

  • Proven experience in supplier relationship management, account management, or similar stakeholder-facing roles within a complex environment.
  • Strong commercial acumen with the ability to understand and manage contractual frameworks.
  • Excellent communication, influencing and negotiation skills, with confidence engaging stakeholders at all levels.
  • Strong analytical and problem-solving capability, particularly in resolving escalated or complex issues.
  • Ability to work autonomously, manage your own workload, and balance competing priorities.
  • Experience working in infrastructure, capital delivery, utilities, or a regulated environment (desirable).
  • Exposure to procurement or category management environments (desirable).
  • Experience operating in a role blending relationship manager and commercial governance responsibilities (desirable).

Benefits

  • Company and performance-related bonus
  • Generous pension with up to 11% company contribution
  • Life assurance payment equal to four times your annual salary
  • Health benefits through a Cash Plan
  • Two paid community volunteering days a year
  • 25 days annual holiday
  • Occupational health service
  • Retail discount app
  • Competitive maternity leave, and flexible return to work options

Job title

Supplier Engagement – Contract Management Manager

Job type

Experience level

Mid levelSenior

Salary

£48,000 per year

Degree requirement

Professional Certificate

Location requirements

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