Supplier Engagement & Contract Management Manager enhancing strategic supplier collaborations for Southern Water's capital supply chain. Engaging internal teams and external partners to ensure effective governance and performance.
Responsibilities
Develop and maintain strong, collaborative relationships with strategic suppliers, acting as a trusted point of contact and escalation.
Build an effective interface between internal stakeholders and suppliers to enable joint value creation.
Manage internal stakeholder expectations and facilitate constructive, transparent engagement.
Act as a bridge between Southern Water and suppliers – ensuring supplier perspectives are heard while also holding internal teams accountable.
Travel periodically to supplier sites to strengthen relationships and support effective partnership working.
Ensure adherence to established contract and supplier management processes.
Maintain oversight of all contracts within your portfolio, ensuring plans are in place for extensions, renewals or close-out.
Manage contract variations, ensuring rigour and consistency in any changes to commercial or operational terms.
Act as a point of escalation for contractual or performance-related issues, supporting dispute resolution where required.
Protect Southern Water’s commercial and contractual position while minimising contractual risk.
Understand and apply commercial contract mechanisms and levers.
Aggregate supplier performance data and provide clear, structured feedback to suppliers and stakeholders.
Work collaboratively with suppliers, internal stakeholders and procurement colleagues to develop and deliver performance improvement plans.
Support Procurement Category Managers with sourcing and supplier governance activities as required.
Requirements
Proven experience in supplier relationship management, account management, or similar stakeholder-facing roles within a complex environment.
Strong commercial acumen with the ability to understand and manage contractual frameworks.
Excellent communication, influencing and negotiation skills, with confidence engaging stakeholders at all levels.
Strong analytical and problem-solving capability, particularly in resolving escalated or complex issues.
Ability to work autonomously, manage your own workload, and balance competing priorities.
Experience working in infrastructure, capital delivery, utilities, or a regulated environment (desirable).
Exposure to procurement or category management environments (desirable).
Experience operating in a role blending relationship manager and commercial governance responsibilities (desirable).
Benefits
Company and performance-related bonus
Generous pension with up to 11% company contribution
Life assurance payment equal to four times your annual salary
Health benefits through a Cash Plan
Two paid community volunteering days a year
25 days annual holiday
Occupational health service
Retail discount app
Competitive maternity leave, and flexible return to work options
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