Program Manager driving growth for Berkadia’s BeEngaged startup accelerator. Overseeing program design, marketing, and strategic insights with a focus on collaboration and execution.
About the role
- Program Management Executive facilitating merchant onboarding and technical coordination in Tabby's ecosystem. Ensure seamless integration and success of partners through collaboration and support across departments.
Responsibilities
- Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
- Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
- Manage merchant data-enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
- Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
- Coordinate cross-functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
- Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
- Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
- Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.
Requirements
- 2–4 years of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or similar.
- Strong technical literacy — understanding of APIs, webhooks, e-commerce platforms, plugins, and payment flows.
- Solid analytical and problem-solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.
- Excellent cross-functional communication — able to translate technical concepts into actionable steps for non-technical stakeholders.
- Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.
- Strong documentation skills with the ability to build processes, SOPs, and clear merchant-facing guides.
- Experience with BNPL, payment gateways, PSPs, or e-commerce checkout flows (Nice-to-Have).
Benefits
- Job Benefits are not specified.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Program Manager leading program development for Berkadia’s startup accelerator. Managing partnerships, executing initiatives, and communicating strategy across teams.
Program Manager III at Navy Federal ensuring achievement of program objectives using data - driven tools to enhance internal selection and development decisions. Lead complex program initiatives aligning with organizational priorities.
Program Manager overseeing design and implementation of enterprise - level talent management programs at Navy Federal. Leading strategic initiatives that strengthen leadership pipeline and support succession planning.
Director of IT Program Management leading governance and high - performance teams at Acosta Group. Ensuring technology initiatives align with business outcomes in a hybrid work setup.
Associate Program Manager coordinating customer - facing programs within ACI's project management methodology. Supporting delivery of programs focused on Disaster Recovery, Compliance, Risk, and Governance aspects.
EICS Program Manager overseeing multi - project delivery within Nokia, focusing on infrastructure, cloud, and network initiatives. Responsible for program outcomes, financial governance, risk management, and stakeholder alignment.
Senior Electromechanical Program Manager leading complex projects in engineering at Johnson Controls. Ensuring timely delivery, oversight on execution, and stakeholder influence in a matrixed organization.
Senior Program Manager with 5+ years experience managing product development processes at Stanley Black & Decker. This hybrid role involves cross - functional leadership and project management.
Director of External Innovations at BioNTech managing clinical collaborations with global biopharmaceutical partners. Overseeing key trial collaborations and ensuring alignment with contract terms and strategic objectives.