Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista de Desenvolvimento de Sistemas at SONDA responsible for developing and implementing systemic solutions and tools for process optimization and automation.
Responsibilities
- Develop and deploy system solutions and tools to optimize and automate processes
- Assess system requirements and functionalities
- Select development tools
- Manage IT environments
- Prepare technical documentation
- Assist in project coordination
- Provide solutions for IT environments
- Research technologies and solutions
- Analyze and process data
- Plan research activities by studying the organization’s context and business rules
- Develop data analysis methodologies, creating, validating and documenting statistical, mathematical, and/or computational models
- Create databases
- Build data collection instruments and develop data coding systems
- Communicate by interpreting and reporting the results of data analyses.
Requirements
- Bachelor’s degree in Information Systems or Computer Science
- Proven experience as a Developer/Systems Analyst
- Power BI
- Advanced Microsoft Office skills
- Development and maintenance of management systems
- Dashboard development
- SAP Script
- BW/BEx Analyzer queries
- Access
- Excel
- Visual Basic for Applications (VBA)
- Other programming languages (Java, C#, Ruby, Python, Swift, JavaScript, and PHP)
Benefits
- Flexible working arrangements to support work–life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform aimed at maximizing your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports personal and professional balance with initiatives focused on physical, mental, and social well‑being.
- Diversity
- Inclusion = Innovation and collaboration.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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