Content Specialist developing and maintaining Help Center content for SaaS products. Collaborating with teams to ensure content accuracy and usefulness for customer self - service.
About the role
- Monitor social media mentions and interactions and respond creatively to followers. Schedule posts, assist with content creation, and generate reports including sentiment analysis.
Responsibilities
- Monitor social media platforms, tracking mentions and interactions
- Reply to comments and followers' messages in a creative manner
- Schedule posts
- Assist with content creation when needed
- Organize records of interactions for reports
- Produce reports and sentiment analyses
Requirements
- Bachelor's degree in Advertising, Social Communication, or related fields
- Frequent use of social media
- Strong written and verbal communication skills
- Creativity to respond to and engage with comments
- Knowledge of social media monitoring and engagement
- Availability to work on-site (in-person)
Benefits
- Internet allowance of R$100 (we operate on a hybrid model with in-person interactions whenever necessary)
- Flash Card (Meal and Food) - R$46 per working day (subject to a 20% monthly employee contribution)
- SulAmérica medical plan (subject to a 20% monthly employee contribution)
- SulAmérica dental plan (subject to an R$1/month employee contribution)
- Gym membership through Well Hub (Gympass)
- Birthday day off
- Partnership with SESC network
- Course incentive policy
- Partnership with FGV
- Partnership with ESALQ/USP
- Performance evaluation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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