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About the role
- AI Adoption, Content & Community Manager enabling government users to effectively utilize AI with OpenAI's solutions. Driving community engagement, content creation, and training initiatives for public servants.
Responsibilities
- Design and deliver training & enablement
- Lead hands-on trainings and workshops to help government users get confident with ChatGPT.
- Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.
- Help smaller government customers get onboard and drive their practical use of ChatGPT.
- Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.
- Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.
- You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.
- You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.
- Be a point of escalation for customers having issues and getting them the support they need.
- Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.
- Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.
- Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.
- Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.
- Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.
- Own government-specific content and messaging
- Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging. Constantly creating new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple.
- Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.
- Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed.
- Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments.
- Create standout events and experiences
- Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.
- Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.
- Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission.
- Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression.
- Champion adoption through inspiration
- Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT.
- Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact.
- Be a master at amplifying others — making customers and colleagues the heroes of the story.
- Create and maintain the customer impact story repository, and feed impact stories through the OAI, including updating core materials with inspirational examples.
- Record and help customers, colleagues, and OAI leaders record multi-media content including videos, podcast, and other recordings.
- Operate with a systems mindset
- Build repeatable, scalable processes for content creation, community engagement, and training delivery.
- Track engagement and adoption signals to understand what’s working and where to iterate.
- Use tools and automation (including ChatGPT itself) to move fast without losing quality.
- Systematize the creation of new feature content as well as updates across newsletters, emails, community site, Academy, customer trainings and all content.
Requirements
- 7+ years of experience in technology adoption enablement and training, community management, communications, marketing, education, or related roles — ideally around AI and with complex or mission-driven organizations.
- Government experience or deep government adjacency (public sector roles, contractors, NGOs, civic tech, policy, or government-focused companies).
- Exceptional writing and storytelling skills — you can make complicated things simple and inspiring.
- Proven ability to plan and run events that people actually want to attend.
- Comfort training and speaking to groups — from frontline practitioners to senior leaders.
- A collaborative, low-ego working style — you genuinely enjoy “giving away the win” people want you in the room with them, your positivity and enthusiasm is infectious.
- Deep curiosity and enthusiasm for AI — you are a power user of ChatGPT and are constantly exploring what’s possible.
- Strong empathy for public servants and respect for the constraints they operate under.
- Ability to work cross-functionally and keep many moving pieces aligned.
Benefits
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
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