Operations Coordinator responsible for assisting the Client Operations Manager with projects, monitoring fieldwork, reporting, and invoicing clients.
About the role
- Operations Associate in Supply Operations at Snorkel AI optimizing resource allocation and driving quality improvements. Collaborating on high-impact projects to match talent with work efficiently.
Responsibilities
- Optimize resource allocation: Analyze project utilization data to identify bottlenecks in our supply funnel and recommend improvements that increase throughput without sacrificing quality
- Drive quality initiatives: Support the management of Expert Contributor quality programs by tracking performance metrics, running calibration webinars, and ensuring SLA adherence across projects
- Build cross-skilling programs: Help design and implement skill assessment frameworks and cross-training initiatives that expand our talent pool's capabilities and flexibility
- Analyze and improve throughput: Dive into operational data to debug utilization issues, identify trends, and propose solutions that help us deliver faster and more efficiently
- Support programs: Contribute to the design and rollout of various programs that align individual contributor success with project goals
- Enable data-driven decisions: Create dashboards, reports, and analyses that give leadership real-time visibility into key metrics like utilization rates, quality scores, and SLA performance
Requirements
- 1-3 years of experience
- Bachelor's degree or equivalent practical experience
- Excited to build and to scale initiatives 0 to 1
- Excellent organizational skills with the ability to manage multiple high-priority projects concurrently
- Strong communication skills and ability to collaborate effectively across teams
- Technical proficiency with SQL and/or Python for complex data analysis and insight generation
- Strong Excel/Google Sheets skills for financial and operational modeling
Benefits
- medical
- dental
- vision
- 401(k)
Job title
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