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SF
Hybrid Vice President, Business Contracts – Retirement Services
Posted last month
About the role
- Vice President, Business Contracts managing institutional client negotiations and contract processes at Fidelity. Overseeing contract compliance and strategy with a focus on relationship management.
Responsibilities
- Serving as the primary point of contact, both internally and externally, to manage business negotiations and contract processes with clients, external search consultants, procurement, and legal counsel
- Responsible for oversight of the contract process for new business and renewals, ensuring completion within required deadlines
- Strategize with Managing Director (MD) on client renewal and with Account Executives (AE) on new sales opportunities
- Initiating and facilitate renewal kick-off meetings to confirm renewal timeline, strategy, deliverables, and business owners
- Consulting with the Sales team, Rebid team, or Managing Director in the development of business issue contract documentation
- Working collaboratively with clients, Fidelity Contracts Team and internal business partners during contract negotiations in order to develop creative, flexible and integrated contract solutions in support of relationship management goals.
- Mitigate contractual risk to the firm while maintaining overall client satisfaction with contracting process
- Overall responsibility for the development, negotiation and final business documentation for the contract Agreement between Fidelity and our customers
- Seeking solutions for service delivery & performance guarantees based on client requests during the contract process
- Understanding of Fidelity pricing models and fee levers
- Facilitating debrief meeting with stakeholders (formal hand-off to the team)
- Responsible for all contract deal tracking and reporting within Salesforce
- Ensuring contract decisions are supported by standard or approved exceptions for service model, SLAs, pricing, and terms
- Overall responsibility for resolving business related issues throughout the negotiation process
- Overall responsibility for the development, negotiation and final business documentation for the contract
- Managing the escalation process
- Providing periodic updates on relevant topics and contract trends to senior management.
- Identify areas for contract process improvement or redesign and work to implement changes.
Requirements
- College degree preferred
- 10+ years of Relationship Management, Client Service, Implementation Project Management experience; preferably within Retirement/401K/Benefits industry.
- FINRA SIE, Series 7, and 63 required; may be obtained in role
- Extensive benefits/outsourcing experience with a strong knowledge of Fidelity contract provisions
- Understanding of exception management processes and overall contract negotiation strategy/techniques
- Ability to build effective relationships, influence outcomes and drive decisions with key senior internal and external executives
- Proven capability to deliver to tight timeframes and be successful in fast moving environments
- Outstanding oral and written presentation skills
- Strong communication and facilitation skills with ability to describe and solve complex issues using clear, simple terms
- Outstanding meeting facilitation and management skills
- Maintains a solid working knowledge or understanding of the Fidelity organization and Fidelity’s vast array of products, services, business solutions and structure
- Comprehensive project management skills
- Strong attention to detail and organizational skills
- Flexibility and positive Team attitude
- Product domain knowledge and expertise (e.g., Defined Contribution, Defined Benefit, Health and Welfare)
Benefits
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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