About the role

  • Director leading the modernization of Fidelity’s data transmission systems. Managing a team to enhance operational excellence and client data flows.

Responsibilities

  • Lead the transformation of Fidelity’s legacy file transfer environment into a modern, cloud-ready platform.
  • Drive the development of self-service capabilities and automation to improve scalability and reduce operational friction.
  • Collaborate with architecture, engineering, and business partners to define and execute strategic technology roadmaps.
  • Ensure operational excellence through proactive monitoring, incident management, and continuous improvement.
  • Build and mentor a high-performing team, fostering a culture of accountability, innovation, and collaboration.
  • Engage with internal and external stakeholders to understand needs, resolve issues, and deliver value.

Requirements

  • Proven experience in leading large-scale systems engineering or infrastructure modernization initiatives.
  • Strong technical background with hands-on experience in data transmission technologies, file transfer protocols, and cloud-native infrastructure.
  • Experience managing and developing high-performing teams.
  • Release management and on-call production support experience.
  • Automation, batch, and data support experience using JCL, TSO, SQL, ISPF, Control-M, and Python.
  • Demonstrated success in driving operational transformation and process automation.
  • Familiarity with IBM mainframe, distributed application architecture, and CSP services.
  • Strategic thinker with a bias for action and a passion for delivering business impact through technology.

Benefits

  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Director, Systems Services, Support

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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