Director overseeing a team of Compliance Analysts addressing 401(k) client service needs. Leading operations and ensuring compliance with regulations for defined contribution clients.
Responsibilities
Lead a team of Compliance Analysts overseeing client service channels
Guide defined contribution clients through governmental requirements
Assist associates in delivering client service and expertise
Coordinate with internal partners to meet client expectations
Requirements
Call Center and Operations management experience
Leadership and mentoring experience
Knowledge of 401(k) plans and relevant regulations
Bachelor's degree or equivalent experience
Experience identifying process improvements
Ownership and advocacy for issue resolution
Benefits
Hybrid work schedule requiring onsite work every other week
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