About the role

  • Lead a team of Compliance Analysts overseeing client service channels
  • Guide defined contribution clients through governmental requirements
  • Assist associates in delivering client service and expertise
  • Coordinate with internal partners to meet client expectations

Requirements

  • Call Center and Operations management experience
  • Leadership and mentoring experience
  • Knowledge of 401(k) plans and relevant regulations
  • Bachelor's degree or equivalent experience
  • Experience identifying process improvements
  • Ownership and advocacy for issue resolution

Benefits

  • Hybrid work schedule requiring onsite work every other week
  • Compliance-focused environment

Job title

Director – TRS Helpline

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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