Associate Director driving JOLT's media analytics strategy across North America and the UK. Building audience intelligence and insights for commercial success in a expanding markets.
About the role
- Senior Director of Customer Excellence in India responsible for building a new center. Leading operations and ensuring excellence in customer success functions.
Responsibilities
- Build and scale the India CE Center of Excellence.
- Develop a unified CoE strategy.
- Establish the operating model, org structure, workflows, and governance.
- Serve as a peer and strategic partner to global CE leaders.
- Act as both an innovation partner and a service provider.
- Drive measurable improvements in key performance indicators.
- Build and scale customer-facing and customer-enabling capabilities.
- Hire, onboard, and develop a high-performing team.
- Foster a culture of ownership, collaboration, low ego, self-awareness, and continuous improvement.
- Partner with HR, Recruiting, and Facilities to attract world-class talent.
Requirements
- 15+ years of leadership experience across Customer Success, Technical Support, Professional Services, or Customer Operations in SaaS or technology companies.
- Experience contributing to or helping build global capability centers in India.
- A balanced strategic + operational skillset.
- Exceptional communication skills.
- Evidence of building high-performing, engaged teams.
- Deep understanding of customer lifecycle motions, digital success, automation, workflows, and scaled operations.
- Experience with customer systems and workflows (Salesforce, Service Cloud, Zendesk, Gainsight, etc.)
- Bachelor’s degree required; advanced degree preferred.
- Willingness and ability to travel internationally.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Employee stock purchase plan
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Center Director managing Older Adult Centers at Greenwich House. Overseeing daily operations, developing programs, and ensuring compliance with regulations while building community relationships.
Assistant Director of Nursing managing healthcare professionals at Great Lakes Management. Focused on leading teams and ensuring resident care quality in assisted living communities.
Associate Director overseeing fundraising and development activities for American Cancer Society. Leading a team to achieve significant revenue targets and build community relationships.
Executive Director overseeing strategy, delivery, and support of data and analytics capabilities at USAA. Partnering with executives to drive innovation and achieve strategic objectives in a hybrid work setting.
Assistant Director overseeing Health Analytics research team for 32BJ Health Fund. Driving data strategy and analytics initiatives for comprehensive health benefits to union members.
Director of Individual Giving advancing MCA’s mission through philanthropy. Overseeing all individual giving aspects and cultivating donor relationships in a dynamic museum environment.
Director of Category Leader for Contract Manufacturing at Entegris. Responsible for executing external supply - network strategy and managing procurement processes across global teams.
Senior Director of Enterprise IT leading and managing core IT operations at Cato Institute. Overseeing a team of eight hybrid and remote staff while enhancing enterprise productivity using Microsoft systems.
Senior Director leading global talent enablement in S&C Electric Company's HR department. Ensuring organizational, professional, and career development aligned with strategic objectives.