Business Process Owner Senior at USAA responsible for strategic customer - specific business processes. Leading performance metrics and continuous improvement efforts in various operational areas.
About the role
- BizOps Associate supporting core operations and process improvements at Sitemate, a SaaS company. Collaborating with teams on financial hygiene and reporting deliverables.
Responsibilities
- Maintain financial hygiene through accounts payable, bookkeeping activities, expense reconciliation, and month-end close support in coordination with Finance.
- Coordinate Sydney office operations, travel expense oversight, and support for internal events including team gatherings and the annual company Offsite.
- Compile cross-functional performance data and prepare monthly and quarterly reporting deliverables for executives and stakeholders, maintaining accuracy and clarity across key business metrics.
- Support leadership meetings by ensuring relevant data and documentation is prepared and available.
- Execute assigned workstreams for cross-functional initiatives, including operational support for current international operations and potential market expansion.
- Identify and implement process improvements and automation opportunities within your areas of responsibility as you develop expertise.
- Support ad-hoc special projects and executive priorities as needed.
Requirements
- Junior operators eager to gain experience in SaaS, or someone looking to break into tech.
- Strong spreadsheet skills (Google Sheets ideal) is the only fundamental expectation. We’ll teach you everything else!
- Basic accounting knowledge would be a plus.
- Experience with SQL or other analytical & data-querying tools, or a willingness to learn.
- Someone able to untangle messy problems and turn them into clear, actionable steps.
- A person who is happy working across a range of tasks and contributing wherever needed. You’ll be a team player with a humble attitude and a hunger to make an impact in a role where the sky's the limit.
- Someone comfortable being scrappy when it counts, but who still holds the bar high.
- Someone who can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture.
Benefits
- Competitive, performance-based remuneration
- Equity options - own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Learning & Development - professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
- Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket
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