Business Process Expert in Order to Cash at Philips. Leading integration projects and managing stakeholder expectations in a health tech industry.
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Hybrid Scheduling Associate I – Business Operations, Diagnostic Radiology
Posted yesterday
About the role
- Scheduling Associate I handling patient appointment reminders and coordination in diagnostic radiology. Ensuring preparation and addressing patient queries to prevent service delays while maintaining excellent service standards.
Responsibilities
- Contact all assigned reminder calls to patients the day prior to scheduled appointment
- Validate understanding of prep instructions, resolving any questions, validating financial obligations, and resolving any last minute issues ensuring the patient will not experience any day of service delays.
- Ensure timely review and input into electronic medical record system, communicate to ordering provider any issues as necessary.
- Support the processing of electronic request for diagnostic services in a timely manner communicating with patients and providers as needed to ensure appropriateness of order meets carriers’ and radiologists guidelines.
Requirements
- High School Graduate or equivalent required
- Intermediate ability with Microsoft Office Products and basic computer skills required
- Basic medical terminology required, or course completion within first year.
- Type 30 CWPM
- Superior customer service, oral, written, and listening skills in dealing with patients, physicians’ office staff, co-workers, and payers.
- Must possess good organizational skills and flexibility.
- Demonstrates willingness to assist co-workers during periods of peak workloads and short staffing.
- Works as a team player.
- Ability to work under pressure and stay within time constraints.
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