Lead investigation and resolution of complex fraud cases within GEICO's Special Investigations Unit. Manage a team of investigators while ensuring compliance and successful outcomes.
About the role
- Lead the development of research proposals from scoping through to delivery, defining clear methodologies, deliverables, and timelines across qualitative and quantitative studies
- Own all BAU insights research to support internal teams, new business opportunities, and ongoing client servicing, ensuring consistency, quality, and efficiency across recurring workstreams
- Own client relationships for insights projects, ensuring outputs meet business objectives and communicate a strong point of view
- Design and manage bespoke studies across audience, category, cultural, and creative intelligence, using mixed methods such as social/search listening, surveys, panels, and desk research
- Deliver paid research studies, including audience research, market research, and relevant industry products and insights
- Collaborate with Account Directors on theatre productions and venue campaigns, providing data-driven insights and strategic recommendations to enhance sales and ticketing performance for our clients, helping build our credibility in the space
- Ensure internal teams are regularly updated with industry insights, staying informed on trends and best practices to strengthen campaign strategies and client partnerships
- Build tools to empower teams to leverage insights for ongoing client servicing, ensuring insights are accessible, actionable, and embedded in daily decision-making
- Lead data partnership relationships (e.g., GWI, Pulsar, YouGov, Brandwatch), ensuring we maximise their value, integrate effectively into workflows, and stay ahead of product developments
- Build frameworks and templates to streamline insights products and services, ensuring high-quality, consistent outputs that drive time efficiencies and repeatable excellence
- Champion the use of data across the business, educating teams on how to apply insights effectively in campaign planning, creative development, and optimisation
- Collaborate with Paid Search, Paid Social, and Programmatic teams to connect performance data with audience and behavioural insights, ensuring that marketing decisions are grounded in evidence
- Use storytelling with data to communicate valuable insights clearly and persuasively within detailed market research reports and client deliverables
- Translate insights into actionable recommendations that influence strategy, creative messaging, and media investment decisions
- Develop and evolve dashboards, models, and reusable assets to make insight generation more efficient and repeatable across clients and pitches
- Mentor junior team members, guiding research design and data storytelling
- Stay ahead of data, technology, and privacy trends, continuously assessing new tools, techniques, and platforms to enhance analytical capabilities
- Identify and shape opportunities to turn bespoke research into scalable, fee-earning data products or client solutions.
Requirements
- 3–5 years’ experience in a research, data, or insights role within an agency, consultancy, or brand-side environment
- Proven experience in designing, managing, and delivering end-to-end research projects, including scoping, analysis, and client presentation
- Strong understanding of digital marketing performance data, particularly in Paid Search and Paid Social, and how it can be integrated into audience and market insights
- Demonstrable expertise in qualitative and quantitative methods: surveys, panels, social/search listening, and consumer trends
- Experience translating complex data into actionable strategies and creative implications
- Advanced Excel/Sheets skills (pivots, arrays, regex, data cleaning) and familiarity with SQL or Python for data manipulation
- Experience with social and search intelligence platforms such as Pulsar, Brandwatch, Glimpse, BuzzSumo, GWI, or YouGov
- Excellent storytelling and visualisation skills, creating compelling decks and narratives tailored to C-suite and marketing audiences
- Strong project management and organisational discipline, with the ability to juggle multiple deadlines.
Benefits
- 25-day holiday allowance excluding Bank Holidays (plus extra time off over Christmas)
- One extra day’s holiday accrued for each of the first three years of service
- Competitive salary benchmarked annually
- Early Friday finish (3pm) - subject to business requirements
- Enhanced family-friendly and personal leave policies
- Health cash plan (after 3 months) and employee assistance programme
- Hybrid working with home equipment allowance
- Occasional free tickets to live events
- Structured personal development and training programmes
- Opportunities to attend industry conferences and shape agency culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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