Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.
About the role
- AdOps Associate operationalizing workflows for TV ad campaigns at Simulmedia, collaborating with product and AdOps teams for effective execution and documentation.
Responsibilities
- Plan compelling television ad campaigns that achieve the client’s audience-targeting goals in a cost-effective manner.
- Purchase and financially reconcile the corresponding media for the ad campaign across our host of TV Network partnerships.
- Traffic the creative assets and creative instructions to the networks.
- Compile post-campaign reports that show the campaign’s effectiveness in reaching the client’s audience and provide data-driven insights for future planning.
- Monitor active campaigns on a daily basis and assemble client deliverables, such as proposals, weekly pacing reports, and pre-logs.
- Translate workflows provided by the PM into detailed, step-by-step Standard Operating Procedures for daily execution.
- Maintain comprehensive operational documentation and ensure these guides are kept up-to-date as processes evolve.
- Collaborate with our Ukraine-based Product & Technical teams to communicate feedback on our internal tools & automation for a more seamless workflow.
- Conduct user acceptance testing (UAT) of new tools and workflows as innovations become available.
Requirements
- 0-2 years in data analytics or in media operations, either at a full-service agency, media agency, or client-side.
- A keen interest in TV advertising and technology. Experience with VBA/Macros is beneficial but not required.
- Fluent in written and spoken English.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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