Operations Supervisor for Biffa managing street cleansing and waste services operations. Ensuring safety, compliance, and effective resource management through team leadership and operational excellence.
About the role
- Global Retail Operations Manager at Mulberry leading innovation and driving retail operations across global markets. Focusing on creativity, customer-centricity, and continuous improvement.
Responsibilities
- Cultivate deep, collaborative relationships with regional Retail leaders to ensure global alignment and operational excellence.
- Champion a customer-first philosophy while pushing boundaries to simplify, modernise, and elevate operational processes.
- Lead cross-functional partnerships with Digital, Omnichannel, IT, Training, and Retail leadership to co-create next-generation tools, programmes, and standards.
- Identify opportunities to streamline global ways of working; propose, pilot, and scale innovative solutions that reduce complexity and enhance impact.
- Drive a culture of experimentation—testing new technologies, approaches, and operational frameworks to evolve the future retail ecosystem.
- Own the global Clienteling strategy—defining ambitious KPIs, elevating standards, and inspiring teams to deepen long-term customer relationships.
- Partner with regional stakeholders to embed consistent, high-quality Clienteling practices that fuel customer loyalty and business growth.
- Lead strategic reporting and insight delivery, turning data into action and opportunity.
- Ensure Clienteling tools, training, and communication are future-fit, engaging, and aligned to global innovation priorities.
- Act as the global point of escalation for retail operational needs while focusing on scalable solutions rather than transactional tasks.
- Collaborate with regional teams to enhance store systems, processes, and in-store technologies—prioritising efficiency and customer impact.
- Partner with Digital and Technology teams to develop and optimise omnichannel experiences, in-store digital journeys, and POS capabilities.
- Lead operational readiness for new store openings, refurbishments, and transformational store projects—ensuring standards reflect brand ambition and innovation.
- Support the creation of engaging operational training, ensuring retail teams feel confident, empowered, and future-ready.
- Develop strategic reporting frameworks that unlock global insights across Clienteling and operational performance.
- Present meaningful, actionable insights to senior leadership—helping shape commercial decisions and future strategy.
- Identify trends, risks, and opportunities across markets, influencing direction and supporting execution.
- Contribute to annual budgeting processes with a focus on future capability building.
- Oversee global compliance with security standards and legislation, ensuring proactive identification and resolution of risks.
- Lead strategic oversight of inventory control and stock loss management, partnering with regions to develop targeted improvement plans.
- Lead global retail transformation projects—including new technologies, process innovation, operational re-design, and experience enhancements.
- Drive innovation and new ideas within your areas of responsibility, role modelling the ability to ideate and creatively propose solutions.
- Partner with regions to pilot initiatives, measure impact, and scale globally with a test-and-learn mindset.
- Represent Retail Operations within key cross-functional forums to ensure retail realities and future thinking are embedded in major business initiatives.
- Lead, coach, and inspire the Retail Operations Executive - creating a supportive, growth-oriented environment.
- Provide clear development plans, regular feedback, and stretch opportunities to build confidence and capability.
- Foster creativity, empowering others to contribute ideas, challenge ways of working, and take ownership of meaningful projects.
- Act as a role model for curiosity, innovation, and professional excellence to the wider business.
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Requirements
- Proven experience in a multi-market retail operations role within luxury or premium fashion/lifestyle brands.
- Strong background in operational process design, store operations, and retail excellence.
- Experience leading or driving Clienteling programmes across multiple regions.
- Excellent communication skills with the ability to influence, build relationships, and collaborate effectively at all levels.
- Highly organised, proactive, analytical, and detail oriented.
- Advanced Microsoft Excel/Office skills; familiarity with data and reporting platforms.
- Experience working with omnichannel technologies, retail systems, and operational platforms.
- Ability to travel nationally and internationally as required.
Benefits
- Sustainability commitment
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Engineer responsible for plant readiness and optimization in renewable fuel facility. Involved in commissioning, troubleshooting, and project management in a pioneering SAF plant.
Operations Manager overseeing daily operations and promoting safety standards at Cowan Systems. Collaborating with Fleet Management and ensuring operational compliance in Lake City, FL.
Facilities Operations Specialist managing maintenance responsibilities across properties for Landmark Properties. Ensuring compliance with maintenance policies and conducting property assessments.
Operations & Growth Associate working at Luna The Dental Vets, focusing on community events and marketing initiatives to improve pet dental health. Fast - paced startup environment with creative responsibilities.
Live Operations Specialist handling real - time operational emergencies at a travel tech startup. Supporting driver coordination, customer communication, and incident documentation in a dynamic environment.
Operations Manager at Liberty Tire Recycling managing production schedules and ensuring efficient operations. Overseeing staffing and working closely with regional leadership to achieve operational excellence.
Executive Operations Coordinator at Zippertubing supporting daily operations and special projects in a manufacturing environment. Requires collaboration with various departments and executive support.
Data Operations Specialist in data analytics to enhance project execution and bridge communication between teams. Focused on improving data governance and operational efficiency.
Proposal Associate Consultant optimizing RFP processes for life sciences. Leading presales and sales enablement content development at Beghou Consulting.