Clinical Implementation Specialist delivering training and implementation support in digital dentistry. Involves extensive travel to customer sites for training on imaging and digital workflows.
About the role
- Implementation Specialist supporting clients in onboarding and product adoption at Simpro Group. Training delivery and collaboration with senior team to drive client success.
Responsibilities
- Deliver engaging training on core customer workflows, enabling clients to confidently adopt and embed our products into their business.
- Provide data and design support, including creating reports and output documents that drive meaningful insights and outcomes.
- Collaborate with senior team members to support onboarding and expansion projects for new and existing clients.
- Analyse moderately complex challenges, using sound judgement to assess situations and recommend effective solutions.
- Build and maintain strong product knowledge, staying up to date with new features and releases.
- Apply business acumen and industry insight to deliver practical, value-driven outcomes for customers.
- Contribute to customer engagement initiatives, including outreach campaigns and interactive workshops or group learning sessions.
- Facilitate training in both virtual and in-person settings; occasional travel may be required.
Requirements
- Previous experience in a similar role would be highly advantageous.
- A professional and consultative approach.
- Excellent training delivery skills, with an ability to tailor methods to suit different needs.
- Experience supporting end customers with Software or Web products.
- Understanding of business processes and workflows.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs and systems.
Benefits
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with an uncapped 5% employer contribution
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Casual dress and relaxed office environment
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Service recognition awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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