Implementations Engineer II providing IT solutions to help businesses streamline operations and reduce costs. Focused on remote service delivery support and effective client communication.
About the role
- Implementation Specialist responsible for client engagement and payroll processes at Acrisure. Building strong relationships and delivering quality care to clients throughout the onboarding journey.
Responsibilities
- Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team
- Develop strong client relationships through care, focus and quality in every step of the client experience
- Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication
- Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing
- Assist clients to navigate and learn technical aspects and self-service options
- Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment
- Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures
- Build strong relationships with internal and external partners to achieve top-notch client experience and client retention
- Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally
Requirements
- High school diploma or equivalent
- 1+ years experience in technology, customer-facing role or sales
- Computer literate with strong technical aptitude and a drive to learn
- Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
- Demonstrates client-centric mentality with empathy, care and high engagement attitude
- Ability to successfully operate in an entrepreneurially-spirited work environment
- Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions
- Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
- High personal accountability to meet team and individual metrics
- Outstanding organizational and follow up skills
- 2+ years experience in Operations, Sales Support or client-facing position
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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