Implementation Specialist supporting clients in onboarding and product adoption at Simpro Group. Training delivery and collaboration with senior team to drive client success.
About the role
- Community Paramedicine Implementation Specialist coordinating with EMS and health agencies in Kentucky. Facilitating implementation of community paramedicine as part of crisis care continuum.
Responsibilities
- Guide the selection, onboarding, and readiness assessment of KY EMS agencies to start or expand community paramedicine teams.
- Oversee planning and launch of EMS-led behavioral health crisis response services, including staffing, training, protocol development, and operational logistics.
- Ensure fidelity to the RRR model and compliance with the Kentucky Board of Emergency Medical Services (KBEMS).
- Oversee data interoperability enhancements.
- Develop dispatch and referral workflows with 911 and 988 systems to enable timely deployment of community paramedicine team.
- Coordinate with EmPATH units and the Telebehavioral Health Hub to ensure seamless handoffs and integrated care pathways.
- Align operations with CMHCs/CCBHCs and other behavioral health providers to support warm handoffs and post-crisis follow-up.
- Coordinate and support behavioral health-focused training for community paramedics by facilitating partnerships with CMHCs, and ensuring content addresses de-escalation, overdose response, trauma-informed care, and crisis stabilization.
- Track registrations and agency attendance to ensure required staff complete CMHC-delivered trainings.
- Maintain toolkits, protocols, and reference materials provided by CMHCs, to guide EMS agencies through implementation and operations.
- Build and help manage partnerships across first responders, behavioral health providers, and other cross-sector crisis response partners – including KBEMS, EMS agencies, CMHCs, and local leaders – to support program success and sustainability.
- Serve as the primary liaison for community paramedicine efforts in Kentucky, representing RRR in regional coalitions.
- Facilitate MOUs and collaborative agreements to support data sharing, referral pathways, and coordinated care.
- Define and track key performance metrics such as ED diversion rates, EMS response times, and follow-up engagement.
- Analyze data to identify trends, gaps, and success stories to lead quality improvement efforts across pilot sites.
- Prepare reports to communicate program impact to RRR leadership, CMS, and other community partners.
Requirements
- Bachelor’s degree in public health, health administration, emergency services management, technology, or a related field.
- Minimum 3 years of experience coordinating emergency medical services, public health program implementation, healthcare project management, or crisis services.
- Knowledge of ambulance services, 911 dispatch, and emergency medical protocols.
- Ability to manage technology deployment and troubleshoot issues.
- Excellent communication and stakeholder engagement skills.
- Experience with telemedicine platforms and rural healthcare delivery.
- Understanding of Kentucky’s behavioral health system.
- Familiarity with Kentucky’s regulatory and funding landscape for crisis services.
- Expertise in data security and HIPAA compliance in telehealth settings.
Benefits
- Relocation expenses are not included.
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