Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
About the role
- Technical Analyst role supporting IT systems for Organon’s Quality Management. Focused on Quality and Lab systems with collaboration across functional teams.
Responsibilities
- Provide specialized technical support and analysis to the QMS and Q&L Value Team, ensuring high-quality operational service for Organon Quality business partners.
- Lead efforts to analyze and enhance the QML technology stack, driving productivity improvements in alignment with Value Team program processes.
- Collaborate with functional stakeholders to develop and implement strategic IT initiatives within the QML domain.
- Work closely with Quality business colleagues to support the execution of complex business strategies.
- Manage technical operations of IT systems within the QML domain, ensuring efficient and effective support.
- Coordinate with software vendors to optimize the performance of QML systems and contribute to strategic roadmap development.
- Partner with cross-functional IT teams to enhance IT services within the Quality domain.
- Support resource management for advanced Life Cycle and Value-driven projects, ensuring strategic alignment with business objectives.
- Ensure compliance with Organon’s SDLC standards and contribute to initiatives enhancing team competencies.
- Address and prioritize complex business needs from Quality business partners, contributing to ongoing development of the QML roadmap and portfolio.
- Foster a collaborative and innovative team environment to support Organon Quality business.
- Stay informed of industry trends and best practices to drive improvements within Quality systems solutions.
Requirements
- Bachelor’s degree in Information Technology, Science, Business, or related field; advanced certifications are a plus.
- 5+ years experience in IT or technical support roles, with exposure to Quality Management and Lab Systems preferred.
- Strong understanding of Quality Management processes, including Customer Complaints, Deviations, Change Management, and Document Control.
- Proven ability to develop IT solutions across business domains.
- Extensive knowledge of regulatory and compliance frameworks, including Data Integrity and SDLC validation.
- Strong communication skills and ability to collaborate with team members and stakeholders.
- Advanced proficiency in project management and resource coordination.
- Demonstrated influencing and negotiation skills to achieve strategic objectives.
Benefits
- Flex Time
- Hybrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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