Supplier Relationship Management Specialist in the Aviation Supply team at World Kinect. Managing supplier communication and ensuring timely processing of financial data.
About the role
- Automotive Service Manager leading operations, focusing on customer service and team development. Overseeing daily management and ensuring operational excellence within multiple locations.
Responsibilities
- Create an exceptional experience for team members to thrive by fostering engagement, encouraging solutions, and facilitating effective communication.
- Understand, track, and analyze production and sales metrics.
- Develop, implement, and communicate a production plan based on capacity and workflow.
- Ensure proper communication channels are maintained between sales and production staff.
- Assist and empower the Service Advisor team to meet goals and performance metrics.
- Take ownership of gross profit by managing parts and labor margins, as well as inventory control.
- Monitor total shop productivity and identify opportunities for improvement.
- Ensure proper staffing and coverage through effective recruitment and scheduling.
- Interview and build a pipeline of future employees.
- Provide continuous training and career development for all team members.
- Hire, train, and lead location staff with a focus on company culture and cohesion.
- Maintain a professional personal image and uphold location standards.
- Oversee loaner vehicle cleanliness, safety, and readiness for customers.
- Manage inventory, building supplies, and operational resources.
Requirements
- In-depth knowledge of the automotive industry and service operations.
- Proven leadership experience, ideally as an automotive service manager or in a similar role.
- Excellent communication, organization, and problem-solving skills.
- Self-motivated with a high level of energy and the ability to set priorities.
Benefits
- Medical, dental, and vision insurance for your entire family.
- 401(k) with aggressive company match starting after 60 days.
- Generous PTO plan plus paid holidays.
- Tuition assistance to reduce or eliminate education-related debt.
- Paid uniforms—no out-of-pocket costs.
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