Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
About the role
- IT Help Desk Intern providing first-level technical support in the pharmaceutical industry. Contributing to meaningful projects during an 11-week internship program while building valuable connections.
Responsibilities
- Respond to IT requests via phone, email or in-person; trouble shoot technical issues (e.g. log in problems connectivity).
- Assist with computer setup, installation, configuration and maintenance (e.g. updates, patches).
- Document, track, and prioritize support tickets, escalating more complex issues to senior technicians.
- Help deploy new devices (laptops, mobile devices) and manage inventory.
- Provide basic guidance and training to users on IT systems.
- Contribute to the knowledge base with solutions and common issues.
- Other duties as assigned by leader.
Requirements
- Currently pursuing a Bachelors Degree in Computer Science, Information Systems, Cybersecurity, Business etc.
- Technical Proficiency – Basic understanding of computers and mobile devices
- Analytical Abilities - Problem-solving skills including working collaboratively with others
- Customer Service-Orientation
- Communication skills - Clear verbal & written communication skills
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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