Document Analyst creating and maintaining automated documents for LexisNexis Legal & Professional. Collaborating in an agile environment to enhance document efficiency through automation.
About the role
- Senior Atendimento Analyst at Sicredi leading member support and enhancing service processes. Responsible for analyzing, guiding, and improving service quality and efficiency.
Responsibilities
- Provide technical leadership in support for members and employees, ensuring quality and efficiency in the service processes where you operate.
- Conduct detailed technical analyses and provide appropriate guidance for each case.
- Apply best practices and business knowledge to improve products and services.
- Resolve complex issues, proposing new perspectives and continuous improvements.
- Work autonomously, setting priorities and operating with minimal supervision.
- Serve as a technical and behavioral reference for less experienced professionals and may direct team activities.
- Explain complex issues and foster consensus across departments.
- Monitor and oversee the support operation, ensuring delivery of contracted OKRs.
- Drive process improvements by managing and executing action plans.
- Prioritize incidents and problems with the involved areas.
- Lead alignments, action plans and operational trainings.
- Act as a champion of the organizational culture and contribute to a positive work environment.
Requirements
- Bachelor's degree in Business Administration or related fields.
- Proven experience in customer/member support.
- Knowledge of account products (account opening, checking/current accounts, membership association).
- Analytical capability and attention to detail.
- Good communication skills and ability to work in a team.
- Proactivity and focus on continuous improvement.
- Postgraduate degree aligned with the role (desirable).
- Experience in process and performance management (OKRs, SLAs) (desirable).
- Knowledge of continuous improvement methodologies (desirable).
- Experience interacting with cross-functional areas (product, operations) (desirable).
Benefits
- 14th and 15th fixed salary payments.
- Profit-sharing (based on seniority).
- Health benefits: medical and dental plans without co-pay, Gympass, life insurance, and health & wellness programs (nutrition, psychology, occupational health, massage, running groups and local gym).
- Meal and food vouchers — flexible percentage allocation between VA/VR cards, without co-pay.
- Extended maternity and paternity leave.
- Childcare or nanny allowance for children up to 6 years and 11 months.
- Assistance for children with disabilities, no age limit.
- Private pension plan up to 6% of salary.
- Training platform — Sicredi Aprende, offering a variety of courses.
- 40-hour workweek — using a time bank system.
- Telework allowance (except for positions that are 100% on-site).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Due Diligence Analyst reviewing applications to ensure compliance with legal and regulatory requirements for LexisNexis Risk Solutions. Interacting with customers and documenting findings accurately in a production - driven environment.
BCBA delivering evidence - based behavioral health services for children in a hybrid setting. Conducting assessments, developing interventions, and collaborating with interdisciplinary teams in Salt Lake City, UT.
Program Planning Scheduling Analyst at Northrop Grumman focused on master planning and scheduling for aerospace systems. Collaborating with diverse teams to ensure program objectives are met on time.
Financial Analyst assessing credit applications for heavy vehicles at Omni. Analyzing economic - financial information and defining credit limits as per company policies.
Analista responsible for managing real estate contracts at Vivo, ensuring compliance and operational efficiency in São Paulo. Involves negotiations and strategic property management.
Analyst managing capital portfolio for Nutrien's Potash segment, developing reports and supporting project priorities. Collaborating with site teams to ensure capital project success and aligning with strategic objectives.
Analista de Controladoria Pleno at Smurfit Westrock managing internal controls and financial planning processes. Participating in audits and providing actionable insights for business decisions.
Backup Analyst resolving incidents related to mainframe infrastructure and disk subsystems. Working in a collaborative team environment to improve service quality and client interaction in Brazil.
Analista de Produtos Pleno managing and developing product portfolio for Caloi, a leading bicycle company. Collaborating with engineering and conducting market research.