Hybrid Operations Coordination – Personal Credit Focus

at Sicredi

• Job title: Operations Coordination – Personal Credit Focus
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Coordenador(a) de Operações de Crédito buscando excelência em gestão e operações na Sicredi. Liderando processamentos de crédito e interagindo com equipes e cooperativas.

Responsibilities

• Demonstrate commitment, initiative, proactivity and confidence, taking on a leading role;
• Ability to work with and lead teams with empathy, knowing how to listen, be heard and communicate effectively;
• Curious to learn new things and ambitious to take on new challenges and grow professionally;
• Ability to handle difficult conversations;
• Have a human-centered approach to people, valuing our main asset, building a high-performance team, facilitating team members' personal and career development and executing people management activities;
• Lead the operations team for payroll-deductible loans, portability and personal loans, ensuring connection with the business team, central institutions and cooperatives, maximizing results and ensuring the sustainability of our business;
• Responsible for our operation indicators (SLA, TME, TMA, issue backlog), analyzing scenarios and proposing practical actions together with the business teams for any deviations, reinforcing a proactive and structured culture in problem handling;
• Influence business strategy based on scalability opportunities and the customer experience of our products;
• Stay connected with the CAS Innovation Ecosystem, seeking leverage opportunities that accelerate our automation and resilience;
• Promote synergies with other areas and products at CAS, serving as a reference and sharing best practices with other operations teams;
• Participate in industry forums and events, keeping the team informed about trends and best practices;
• Coordinate interfaces with central institutions and cooperatives to ensure proper prioritization and the best experience, listening to and staying close to received needs.

Requirements

• Aptitude and interest in leading teams and building high-performance teams;
• Experience with products and customer journeys for Personal Credit;
• Knowledge of the credit business, especially the full value chain from origination to recovery and credit risk;
• Proficiency in data analysis tools such as advanced Excel, Power BI, Databricks, Denodo or other data analytics tools/languages;
• Proficiency in tools and technologies for process automation;
• Bachelor’s degree in Business Administration, Accounting or related fields

Benefits

• Two additional fixed annual salaries (14th and 15th salary);
• Profit-sharing (depending on seniority);
• Health and dental plans with no co-pay;
• Well-being programs through Wellhub (formerly Gympass), including Nutrition, Psychology, Occupational Health, Massage, running groups and local gym memberships;
• Meal and food allowances with flexible percentage allocation between VA/VR cards, no co-pay;
• Extended maternity and paternity leave;
• Childcare or nanny allowance for children up to 6 years and 11 months;
• Allowance for children with disabilities, with no age limit;
• Life insurance;
• Private pension plan up to 7% of salary;
• Training platform – Sicredi Aprende, offering a variety of courses;
• 40-hour workweek – using a time bank system;
• Remote work allowance (except for positions that are 100% on-site).