Hybrid Customer Service Representative

at Shure Incorporated

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Customer Service Representative providing exceptional support in Sales and Logistics for audio technology. Managing customer relations and servicing inquiries for Latin America.

Responsibilities

• Interacts with customers up to and including: sales representatives, distribution centers, resellers, and channel partners to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
• Checks order status and product availability.
• Creates / process return authorizations.
• Processes requests for Invoice adjustments.
• Maintains direct contact with customers before and/or after order fulfillment.
• Fields entry level product related inquiries.
• Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale to resolve scheduling, shipping, and invoicing issues.
• Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.
• Supports sales team by developing and maintaining positive customer relations with clients/customers.
• Works with various departments to meet Sales / Service goals.
• Works with end-users, resellers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Expedites customer requests and is point person for other supports functions.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of customer service experience working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
• Understands basic application of all Company products.
• Excellent verbal and written communication skills.
• Good computer skills, preferably in a Windows environment.
• Knowledge of SAP and Salesforce a plus.
• Good problem solving skills.
• Enjoys working in a team environment.
• Language Skills: Advanced Spanish and advanced or fluent English are required.

Benefits

• Flexible work arrangements
• Opportunity for all
• Paid time off