Customer Service Representative providing exceptional support in Sales and Logistics for audio technology. Managing customer relations and servicing inquiries for Latin America.
About the role
- Customer Support Intern in a dynamic FinTech company providing solutions for German customers. Hands-on experience in operations with opportunities for growth.
Responsibilities
- Serve as a primary operational contact for our German customers, professionally handling inquiries via phone, chat, and email.
- Develop a comprehensive understanding of our FinTech product across various use cases, markets, and customer needs.
- Tackle complex situations with curiosity and a structured approach, identifying root causes, assessing potential risks, and escalating when necessary.
- Collaborate closely with Compliance, Product, Risk, and other Operations teams to resolve cases efficiently.
- Use our tools and systems hands-on and proactively contribute ideas to improve processes.
Requirements
- Currently pursuing or recently completed a degree in Business, Communications, Finance, Economics, Law, or a related field, or possess equivalent practical experience
- Native-level German (C2) and strong English skills (minimum C1)
- Dutch language skills are a strong plus
- Strong interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset with a willingness to take ownership
- Resilient and comfortable working in a fast-paced environment
Benefits
- Competitive, top-of-market compensation package, including equity
- 20 days of “work from abroad”
- €600 / £600 Learning & Development budget
- Additional local benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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