Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Channel Support Representative managing sales orders and customer inquiries for Shure's audio products. Collaborating with teams to ensure smooth operations and customer satisfaction in a hybrid environment.
Responsibilities
- Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
- Check the status and product availability for orders and loans, and update customers accordingly.
- Ability to handle curveball situations and last-minute urgent requests.
- Create and process return authorizations while maintaining strict adherence to company policies.
- Process requests for invoice adjustments promptly and accurately.
- Field entry-level product-related inquiries and provide relevant information to customers.
- Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction and address any issues.
- Support the sales team by developing and maintaining positive relationships with clients and customers.
- Work closely with various departments to meet sales goals and ensure smooth operations.
- Work with end-users, resellers, and distributors to receive accurate accounts of equipment failures and provide detailed reports to management.
- Respond to customer inquiries about return approvals, status, delivery, and other post-sale issues.
- Expedite customer requests and act as the primary point person for other support functions.
- Coordinate with other departments regarding order status, shipping dates, prices, product availability, and back orders.
Requirements
- Experience in a customer service or support environment.
- A quick learner who can take on new tasks with general guidance.
- Strong verbal and written communication skills.
- Confident with Microsoft suite, SAP experience is a plus.
- A practical problem solver with a positive approach.
- A team player who enjoys working collaboratively
Benefits
- Associate-first culture
- Flexible work arrangements
- Opportunity for all
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.