Account Manager managing key client relationships in automotive retail for digital transformation. Lead cross - functional teams to ensure client satisfaction and account growth.
About the role
- Customer Account Manager expanding customer relationships and driving sales growth in Shopmonkey’s SMB segment. Focused on customer needs and leveraging technology solutions for improved outcomes.
Responsibilities
- Build and maintain a pipeline of high-quality opportunities within our SMB customer base
- Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
- Learn tried and true SaaS sales strategies
- Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
Requirements
- 2+ years of sales experience, preferably at a technology company, with a track record of top performance.
- Experience managing month to month and multi annual contracts with multiple products in use
- Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
- Aptitude to operate in a highly ambiguous and fast-paced environment.
- Demonstrated passion for the startup community and new technology businesses.
- Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
- Thirst for personal growth, team player mentality, and equal willingness to teach and learn.
- Willingness to travel 20-30% with onsite visits to clients
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
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