Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Technical Support Specialist responsible for monitoring and troubleshooting customer equipment issues. Working independently or as part of a team, ensuring service excellence in technical support.
Responsibilities
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
- Communicate with customers and technicians via Five9 SoftPhone.
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed.
- Follow up with manufacturers, service providers, and internal teams on open tickets.
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
- Collaborate with team members through daily stand-up meetings and other communication tools.
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards.
- Collaborate efficiently with other internal and external teams to resolve open tickets.
- Perform additional tasks as assigned.
Requirements
- Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications.
- Basic understanding of electrical concepts, including voltage, current, and power
- Experience managing wireless carriers, troubleshooting and provisioning/deactivation.
- Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
- Excellent verbal and written communication in English.
- Flexible for shifting and hybrid schedules.
Benefits
- monthly internet allowance
- performance incentives
- the coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!)
- game nights
- internal learning and training programs
- regular team building activities, both virtual and in-person
- HMO coverage for you and your dependent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Decision Support Analyst responsible for analytical support, reporting, and collaboration in FMCG sector in Riyadh. Analyzing data, preparing reports, and ensuring compliance to drive business performance.
Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.
Technical Leader for Service Desk at C&A leading support teams in Brazil. Focusing on process execution and quality improvement in a dynamic retail environment.
Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
Summer Trainee, Technical Support role at Normet working on global spare parts operations. Ensuring technical assistance and data management for improved customer satisfaction.
Network Support Analyst handling computer - related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
Clinical Support Analyst managing ASC and clinical applications for Surgery Partners. Responsible for system configuration, business workflow optimization, and user training in a hybrid role.
Technical Support Assistant in a software development company providing management solutions. Assisting customers with software systems and administrative tasks.