Hybrid Manager – Project Management Office

at SHI International Corp.

• Job title: Manager – Project Management Office
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $130,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Manager overseeing project management office and customer engagements at SHI International Corp. Responsible for driving project success, team development, and operational excellence in IT services.

Responsibilities

• Take responsibility for the development and financial success of the department and functions under management
• Drive positive change across all responsibilities and influence change broader than direct responsibility
• Engage with other SHI departments to collaborate on growth, delivery, and quality strategies
• Support and encourage the growth, training and personal development of team members
• Achieve all financial targets
• Control and manage operational costs
• Oversee the customer engagement lifecycle and partner with SOS Customer Success to ensure customer value realization
• Coordinating virtual teams and sponsorship of change implementation projects
• Manage SOS Project Management function and team across multiple countries and times zones
• Define, document and periodically refresh Project Delivery and Project Management processes, procedures and standards
• Design and delivery meaningful project and financial management reporting and KPIs
• Enhance and maintain SOS project management tools
• When needed, manage complex customer engagements or internal projects
• Ensure SOS engagements are conducted professionally, ethically, and in a manner consistent with SHI standards
• Act as an escalation point for internal and external contacts
• Support business development in new and existing accounts
• Keep up to date with industry trends
• Represent SOS and SHI at industry event, SHI summits and seminars

Requirements

• Completed Bachelors Degree or relevant work experience required
• A minimum of 5 years of IT project management experience
• A minimum of 2 years of experience managing a cross-organizational project management function
• Ability to travel 20%

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family
• Continuous professional growth and leadership opportunities
• World-class facilities and the technology you need to thrive – in our offices or yours