About the role

  • Manager overseeing project management office and customer engagements at SHI International Corp. Responsible for driving project success, team development, and operational excellence in IT services.

Responsibilities

  • Take responsibility for the development and financial success of the department and functions under management
  • Drive positive change across all responsibilities and influence change broader than direct responsibility
  • Engage with other SHI departments to collaborate on growth, delivery, and quality strategies
  • Support and encourage the growth, training and personal development of team members
  • Achieve all financial targets
  • Control and manage operational costs
  • Oversee the customer engagement lifecycle and partner with SOS Customer Success to ensure customer value realization
  • Coordinating virtual teams and sponsorship of change implementation projects
  • Manage SOS Project Management function and team across multiple countries and times zones
  • Define, document and periodically refresh Project Delivery and Project Management processes, procedures and standards
  • Design and delivery meaningful project and financial management reporting and KPIs
  • Enhance and maintain SOS project management tools
  • When needed, manage complex customer engagements or internal projects
  • Ensure SOS engagements are conducted professionally, ethically, and in a manner consistent with SHI standards
  • Act as an escalation point for internal and external contacts
  • Support business development in new and existing accounts
  • Keep up to date with industry trends
  • Represent SOS and SHI at industry event, SHI summits and seminars

Requirements

  • Completed Bachelors Degree or relevant work experience required
  • A minimum of 5 years of IT project management experience
  • A minimum of 2 years of experience managing a cross-organizational project management function
  • Ability to travel 20%

Benefits

  • Health, wellness, and financial benefits to offer peace of mind to you and your family
  • Continuous professional growth and leadership opportunities
  • World-class facilities and the technology you need to thrive – in our offices or yours

Job title

Manager – Project Management Office

Job type

Experience level

Mid levelSenior

Salary

$130,000 - $160,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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