Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
About the role
- Customer Experience Specialist enhancing the customer journey for organizers and exhibitors. Collaborating on CX strategies and operationalizing customer experience programs in a hybrid role.
Responsibilities
- Execute customer experience initiatives that improve organizer and exhibitor satisfaction and loyalty.
- Manage CX-related projects, including surveys, feedback programs, and communication plans.
- Support the development and rollout of standardized processes and resources for customer-facing teams.
- Collaborate with internal departments (Sales, Exhibitor Services, Operations, and Business Solutions) to ensure alignment and consistency in service delivery.
- Monitor and report on CX KPIs, providing actionable insights and recommendations.
- Assist in the implementation of digital tools and platforms (e.g., Marketing Cloud) to enhance customer engagement.
- Coordinate content and communication for customer experience programs, ensuring clarity and responsiveness.
- Serve as a point of contact for cross-functional teams on CX-related initiatives.
- Identify opportunities for continuous improvement based on customer feedback and data analysis.
Requirements
- 3+ years of experience in customer service, marketing operations, or a related role.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Excellent communication skills, both written and verbal.
- Ability to collaborate effectively across departments and influence without direct authority.
- Analytical mindset with experience in interpreting data and applying insights to improve processes.
- Familiarity with customer experience principles and tools; experience with survey platforms and CRM systems preferred.
- Bachelor’s degree in Marketing, Business, Communications, or related field.
Benefits
- Medical
- Dental
- Vision
- Life and Disability Insurance
- 401 (k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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