Assistant Director managing service delivery teams for various programs at Loudoun Homeless Services Center. Ensuring effective operations and adherence to best practices in service delivery.
Responsibilities
Manage the service delivery team for Emergency Shelter, Drop-In Day Program, and Housing Services
Ensure safe, efficient, and effective operation of all programs
Develop strategies in collaboration with the Director to accomplish program goals
Directly supervise Shelter, Drop-In Case Managers, and Housing Staff
Ensure services are human-centered, trauma-informed, low-barrier, and aligned with the Housing First approach
Ensure clients referred for services are assessed for eligibility and assigned to a case manager for services
Participate in client meetings as needed
Oversee delivery of regular programming for clients
Advocate to partners, service providers, and government agencies on behalf of clients
Conduct regular file reviews and ensure documentation compliance
Track program spending and assist in managing program budgets
Oversee administration of client satisfaction surveys
Ensure data is entered accurately and timely
Address client grievances and appeals
Provide coaching and support to direct reports
Design and implement in-service training for staff
Assist in creating a professional environment and implementing policies for LHSC programs
Network with other providers and attend community meetings as needed
Verify and approve staff timesheets and leave requests
Coordinate on-call service delivery team and help staff with crisis issues
Proficiently operate Microsoft Office products and other office equipment
Exemplify Shelter House core values
Perform other duties as required
Requirements
A bachelor's degree in human services/ related field or commensurate experience
1+ years of program and staff management
Strong working knowledge of Rapid Rehousing and Supportive Housing best practices in addition to Housing First and Low Barrier philosophies and models.
Strong public speaking and communication skills
Strong written communication skills
Ability to be flexible, prioritize competing priorities and make sound judgments
Valid Driver’s License
Willingness to work evenings and weekends when needed
A master's degree in human services/related field (preferred)
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