Sales position in healthcare focusing on telemarketing and building trust with patients and family members. Working remotely after initial training period with performance - driven objectives.
About the role
- Part-Time Retail Sales Assistant at Sheet Society bringing exceptional customer experiences to life in Fitzroy, Melbourne. Collaborating with the Store Manager to shape retail approaches in a unique shopping environment.
Responsibilities
- Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
- Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
- Managing inbound customer calls/queries and setting team expectations.
- Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
- Assisting our customers, no matter what their reason for coming to the store.
- Providing a cohesive brand experience and level of service that is second to none.
- Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
- Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.
- Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance.
- Where necessary hold any performance conversations should the team’s performance not be meeting expectations.
- Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
- Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams.
- Including our monthly bed changeovers.
- Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
- Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
- Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.
- Working closely with our Warehouse and Operations Support teams.
- Working to support Customer Service with Customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back-of-house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.
- Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
- Working to support Customer Service on customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
- Ensuring any key store information or notes are shared with the wider team.
Requirements
- Minimum of 2 years experience within the retail environment, in a position where you have demonstrated autonomy and accountability.
- Passionate about sleep, interiors, design and a love for styling.
- Sound knowledge of retail operations and customer experience.
- Excellent communication skills and the capability to work closely with all departments within the business.
- A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
- You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
- Inventory management experience and the passion to look for efficiencies within retail operations.
- You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.
Benefits
- Sweet Dreams Day - a day off on your birthday
- A fun social calendar
- Stores stocked with all the snacks and delicious coffee
- Career Development
- Generous staff discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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