Total Loss APD Manager leading claims team at Germania Insurance, managing total loss claims performance and mentoring field team members.
About the role
- Waste and Environment Team Manager ensuring safe sewer services delivery and regulatory compliance at Severn Trent. Leading a team for operational excellence and environmental management.
Responsibilities
- Ensure customers safely receive a frontier Sewerage service for the area you are accountable for
- Manage resources (people, assets, IT and finance) to meet regulatory and Company targets
- Lead performance improvement and sustainability through Comm cell, Wastewater Infra Community of Practice (WICOP) and Continuous improvement techniques and tools
- Lead Severn Trent's environmental regulatory responsibilities focusing on pollutions, flooding etc
- Manage a budget including operational and capital expenditure
- Work closely with the Planning & Scheduling teams, Network Control, Reactive Sewer Services and internal and external customers
- Participate in standby rota to ensure 24/7 cover
- Travel across the region will be required
Requirements
- Proven track record in managing, leading and inspiring teams in a pressured operational customer focused environment
- Experience of dealing with complex employee relation and performance issues
- Proven ability to manage and lead teams through times of change
- Good interpersonal and communication skills
- Ability to work to targets, under pressure and in emergency situations
- Budget experience including planning and control
- Operational and technical understanding of maintenance, repair and cleansing of the sewerage network
- Knowledge of regulatory requirements and procedures
- Good IT skills & technology knowledge
- Knowledge of work management and reporting systems
- Good problem solving and root cause analysis ability
- Good organisational skills and continuous Improvement tool proficient
- Extremely good customer facing skills is essential
- GSS / CMex / Complaint management process awareness
- Fully aware of H&S, HR, NRSWA, Environmental and QA policies and standards
Benefits
- Salary of £50,520.00 plus car allowance
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
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