Consultant driving economic projects at Civitta, an international management consulting firm. Aiming for impactful analysis on public policy and client engagements in Europe and beyond.
About the role
- Application Support Consultant providing application support and managing customer relations for SESTEK products. Users will assist in installations and troubleshooting in a hybrid work environment.
Responsibilities
- Provide application support to customers
- Install SESTEK products for different environments with project manager coordination
- Solve technical problems during projects and after production according to service level agreements
- Give basic level application support to customers (Guidance for how to use the application)
- Respond to partner and customer enquiries through e-mail, ticket system and calls
- Oversee and follow-up on open customer issues
- Record and manage best practice resolutions for the company’s self-service knowledge base
- Develop customer relationships through professional, dependable and accurate interactions
- Offer proactive communication to clients, account managers and project managers
Requirements
- Bachelor’s degree in computer science/engineering or related area
- A strong command of spoken and written English is essential
- Minimum 2 years of experience in handling tickets, working with project management, product management and software development teams
- Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
- At least mid-level database querying skills (Esp. for MS SQL Server)
- Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features
- Basic network knowledge (TCP, UDP protocols; MRCP, SIP …etc.)
- Good command of debugging and diagnostic skills
- Common understanding of software application architecture
- Excellent communication skills, customer orientation and organizational awareness
- Successful in time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- Great to have experience of voice technologies
- Nice to understand DevOps fundamentals
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development
- Support for certificate programs
- Birthday celebrations
- Parties and happy hours
- “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Junior Consultant focusing on public policy projects with Civitta, a management consulting firm in Europe. Analyze data and support feasibility studies while collaborating with public institutions.
Transfer Pricing Consultant creating files, preparing studies, and participating in engagements for clients at ΣΟΛ Crowe in Athens, Greece.
Workflow Consultant at Roche designing complex automated laboratory solutions to enhance customer workflows. Collaborating with clients and teams for continuous improvement in laboratory processes.
Senior Consultant managing green building projects with a focus on sustainability initiatives and certifications. Collaborating with teams and stakeholders to ensure project performance aligns with green building standards.
Indigenous Engagement Consultant delivering technical leadership for engagement related to regulatory processes in Canada. Planning, supporting, and managing Indigenous knowledge utilization and assessments while ensuring compliance with regulations.
Senior Consultant in environmental noise assessments at ERM. Delivering impactful projects in sustainability consulting and working with multidisciplinary teams on noise and vibration projects.
Associate Managing Consultant in Mastercard's Advisors & Consulting Services, improving digital payment experiences for global clients. Leading strategic projects and managing client relationships across industries.
Associate Managing Consultant providing strategic insights and recommendations for global clients. Leading projects in diverse industries to improve strategies, performance, and operations.
Leasing Consultant managing leases and enhancing customer experiences at Legend Management Group. Establishing positive resident relations and engaging in community outreach efforts.