Trial Graphics Consultant providing graphics - related support for arbitrations, hearings, and trials at leading global law firm Latham & Watkins. Collaborating with legal teams to create persuasive visuals and delivering on - site support.
About the role
- Application Support Consultant providing application support and managing customer relations for SESTEK products. Users will assist in installations and troubleshooting in a hybrid work environment.
Responsibilities
- Provide application support to customers
- Install SESTEK products for different environments with project manager coordination
- Solve technical problems during projects and after production according to service level agreements
- Give basic level application support to customers (Guidance for how to use the application)
- Respond to partner and customer enquiries through e-mail, ticket system and calls
- Oversee and follow-up on open customer issues
- Record and manage best practice resolutions for the company’s self-service knowledge base
- Develop customer relationships through professional, dependable and accurate interactions
- Offer proactive communication to clients, account managers and project managers
Requirements
- Bachelor’s degree in computer science/engineering or related area
- A strong command of spoken and written English is essential
- Minimum 2 years of experience in handling tickets, working with project management, product management and software development teams
- Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
- At least mid-level database querying skills (Esp. for MS SQL Server)
- Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features
- Basic network knowledge (TCP, UDP protocols; MRCP, SIP …etc.)
- Good command of debugging and diagnostic skills
- Common understanding of software application architecture
- Excellent communication skills, customer orientation and organizational awareness
- Successful in time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- Great to have experience of voice technologies
- Nice to understand DevOps fundamentals
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development
- Support for certificate programs
- Birthday celebrations
- Parties and happy hours
- “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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