Senior Dynamics 365 CE Functional Consultant focused on Microsoft Dynamics 365 solutions across Sales and Customer Service. Engaging clients and leading delivery of AI capabilities and functional designs.
Responsibilities
Client engagement and functional consulting
Lead and facilitate client workshops to gather, validate, and prioritise business requirements
Translate business needs into functional designs aligned to Dynamics 365 CE best practices
Advise clients on process optimisation using out-of-the-box Dynamics 365 CE capabilities
Act as a trusted functional advisor to client stakeholders
Support user adoption through strong functional storytelling, demos, and AI change enablement
Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
Produce high-quality functional artefacts including process flows, user stories, and configuration documentation
Collaborate with solution architects and developers
Lead or support user acceptance testing
Requirements
Proven experience delivering Dynamics 365 CE solutions in a lead functional consulting role
Strong functional knowledge across at least two of: Sales, Customer Service, Customer Insights
Demonstrated understanding of Copilot capabilities within Dynamics 365 CE
Experience leading workshops, requirements definition, and UAT
Strong written and verbal communication skills with senior client stakeholders
Hands-on experience with Copilot, Copilot Studio, or agent-based solutions within Dynamics 365 CE
Experience in regulated or complex environments (e.g. government, enterprise)
Experience contributing to presales or proposal development
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