About the role

  • Design Shop Advisor at Serena & Lily creating best-in-class client experiences in home design. Engaging with customers and providing expert advice in a retail environment.

Responsibilities

  • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
  • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
  • Resolve client needs quickly through swift communication and partnership from leadership
  • Drive customer retention and loyalty through order and quote follow up
  • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
  • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
  • Other tasks assigned by Leadership

Requirements

  • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
  • Excellent communication skills, willingness to engage with clients
  • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
  • Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
  • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
  • A passion for the home design and ensuring an outstanding customer experience
  • Willingness to ask questions and seek solutions; a self starter
  • Ability to work in a team environment
  • Strong sense of personal style
  • Ability to process information and merchandise through computer system and POS system
  • Ability to freely access all areas of the store including selling floor, stock area, and register area
  • Ability to operate and use all equipment necessary to run the store
  • Ability to climb ladders
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
  • Ability to work varied hours/days to as well as weekends and holidays

Benefits

  • medical, dental, vision, and basic life insurance
  • 401k plan
  • fourteen days of PTO and seven paid holidays throughout the year

Job title

Design Shop Advisor

Job type

Experience level

Junior

Salary

$24 - $28 per hour

Degree requirement

High School Diploma

Tech skills

Location requirements

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