Design Shop Advisor at Serena & Lily creating best-in-class client experiences in home design. Engaging with customers and providing expert advice in a retail environment.
Responsibilities
Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
Create a warm, welcoming, inspiring on brand client experience
Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
Resolve client needs quickly through swift communication and partnership from leadership
Drive customer retention and loyalty through order and quote follow up
Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
Other tasks assigned by Leadership
Requirements
1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
Excellent communication skills, willingness to engage with clients
Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
A passion for the home design and ensuring an outstanding customer experience
Willingness to ask questions and seek solutions; a self starter
Ability to work in a team environment
Strong sense of personal style
Ability to process information and merchandise through computer system and POS system
Ability to freely access all areas of the store including selling floor, stock area, and register area
Ability to operate and use all equipment necessary to run the store
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
Ability to work varied hours/days to as well as weekends and holidays
Benefits
medical, dental, vision, and basic life insurance
401k plan
fourteen days of PTO and seven paid holidays throughout the year
Experienced pre - silicon verification engineer at Intel's Neuromorphic Computing Lab. Developing and implementing verification frameworks for neuromorphic silicon technologies.
Designer II or III managing civil grading and stormwater management at Mortenson Engineering Services. Collaborating with engineering and design teams for successful project delivery.
Graphic Designer transforming agricultural concepts into engaging visuals for Illinois Farm Bureau. Collaborating on marketing efforts and executing creative ideas for diverse media campaigns.
Designer working with teams to create healthcare designs and plans for various projects. Collaborating with clients and stakeholders to facilitate innovation and excellence in healthcare architecture.
Civil Designer focused on roadway engineering and design projects for Stantec in Rochelle Park, NJ. Collaborating with transportation professionals to deliver innovative solutions for community infrastructure.
Senior Engineer developing innovative high - speed analog IC products at Nokia in a collaborative team. Involving product definition, design, and qualification processes.
Senior/Staff High - Speed Analog IC Design R&D Engineer at Nokia creating innovative products in fast - paced team environment. Hands - on in all phases of R&D including product definition and circuit design.
Design Shop Order Coordinator managing design communications and customer service for Serena & Lily. Liaising between Home Office and Design Shop team in Del Mar, CA.