We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world.
With a focus on serving governments globally, Serco’s services span justice, migration, defence, space, customer services, health, and transport.
Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management.

Serco

business-analyst

Serco is a global service company that provides essential services across various sectors including defense, transportation, healthcare, and more. With a commitment to creating innovative solutions, Serco tackles complex challenges and aims to make a positive impact on communities. They operate in numerous countries and emphasize the importance of people and technology in delivering their services.

We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world.  

With a focus on serving governments globally, Serco’s services span justice, migration, defence, space, customer services, health, and transport. 

Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management.

• Design and establish configuration management documentation
• Authorize the release of drawings, and software configuration changes specified by the JPO and other cross functional groups
• Provide advice and guidance on methods, procedures, and requirements to individuals responsible for the creation of documentation
• Plan and implement methods to improve response times and effectiveness
• Participate in special studies
• May provide leadership for lower-level employees and other colleagues at the JPO and in industry
• Provide direction to subordinate CM analysts, or directly perform data management tasks as required by the JPO
• Support DA&I in the management and approval of configuration management/data management by the JPO Change Review Board (JCRB), and JPO Configuration Control Board (JCCB)
• Assist the International Directorate in supporting National Deputies and their assistants in representing each of the F-35 Partner nations resident in the program

Configuration Management Analyst

Configuration Management Analyst supporting the F-35 Joint Program Office with responsibilities in documentation and process management. Engaging with cross-functional teams for successful acquisitions and compliance.

operations

• Oversee daily operations of Help Desk, Field Services, and Deployment Services teams
• Lead and mentor supervisors, technical leads, and managers supporting each function
• Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT)
• Drive continuous improvement initiatives to enhance service quality and operational maturity
• Manage a service portfolio processing 3,100–3,700 incidents monthly across distributed teams
• Maintain budget accountability for assets exceeding $1M
• Serve as product owner for evolving support tools and platforms
• Champion Serco’s customer service standards and quality policies
• Ensure SLAs are met to current standards
• Collaborate with internal stakeholders to align service delivery with business goals
• Monitor performance metrics and ensure compliance with audit and security expectations
• Prepare and present performance reports, improvement plans, and operational insights to leadership

Senior Manager, Service Operations

Senior Manager overseeing IT service operations for Serco North America, leading Help Desk, Field Services, and Deployment Services teams while ensuring service quality and performance metrics.

program-manager

• Support to the F-35 Joint Strike Fighter Program Office.
• Provide program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment.
• Serve as the focal point for all F-35 Fleet Users, to include U.S. Services, International Partners, and Foreign Military Sales programs.
• Ensure ID integration throughout the F-35 enterprise and the delivery of 5th Generation combat capability to Warfighters.
• Provide support to the National and U.S. Service Deputies within the JSF Program Office.
• Conduct or support technical training classes with briefings and demonstrations of technical techniques and tools.
• Participate in development of technical exchange meetings.
• Work directly with customers and team members to determine project scope and specifications.
• Provide research and analysis to support FMS activities.

Experienced Foreign Military Sales (FMS) Program Analyst

FMS Program Analyst supporting the F-35 Joint Strike Fighter Program Office. Providing program management support across acquisition lifecycle, including development, production, and sustainment.

auditor

• Perform audits of contracts with customers or Serco business units to cover areas based on a risk assessment, such as Finance/Accounting, Operational/Contract Compliance, Compliance with Laws & Regulations, People/Employee lifecycle, and Risk Management/Business Continuity.
• Perform audits over a variety of Corporate Functions or cross-functional processes.
• Perform advisory Reviews to provide the business with guidance on controls and processes, particularly in emerging risk areas or processes known to be immature.
• Actively prepare and draft audit/advisory reports.
• Manage audit follow-up and closure process over audit findings and management actions.
• Lead audits on a day-to-day basis and direct the work of others.
• Supervise junior auditors on a project basis.
• Report to Internal Audit management of the Americas Division.
• Assist in Serco Global Internal Audit Strategy initiatives to improve the audit team’s processes.

Senior Internal Auditor

Senior Internal Auditor conducting audits of contracts and compliance for diverse Federal and State government agency contracts at Serco in Herndon, VA.

project-manager

• Assist FCAT in providing all intelligence support required across the three Intel pillars of Threat, Intel Supportability Analysis (SA), and Intel Disclosure/Release by supporting every aspect of the program.
• Assist FCAT in serving as the designated liaison between the Program and the Services and Intel community; providing constantly updated current and forecast threat information to stakeholders to drive requirements and engineering analysis.
• Assist FCAT in ensuring all intelligence equities involved with fielding and exporting F-35 (e.g., intelligence mission data) are defined, engineered, and sustained
• Assist FCAT in managing the Pre-PoR F-35 Air System Requirements and in creating, maintaining, and promulgating a comprehensive Roadmap to inform the PMOs of risks and opportunities for the F-35 Program.
• Assist FCAT in developing the F-35 Flight Plan which provides an integrated strategy for F-35 capabilities focusing on Participant’s future requirements over the next five to ten years and ensuring warfighter capability need dates are being clearly communicated to the PoR activities within the JPO.
• Assist FCAT in maturing and recommending for approval all new F-35 requirements, developing the Flight Plan and New Capabilities Decision Memoranda.
• Assist FCAT in researching and assisting in development of technology through discovery, sponsorship, candidate studies and analysis, maturation, prototyping, experimentation, demonstration, and transition for relevant technology solutions for consideration and prioritizing to transition into the F-35 PoR.
• Assist FCAT in developing strategy for incorporating capability requirements defined by the Air Systems Requirements (ASR) team and technology developed by the R&T team into an acquisition program that is ready to be incorporated into the PoR and transitioned to the PMOs for execution.
• Assist FCAT in integrating research and emerging policy in National Defense Strategy, global geo-political domains, warfighting tactics, operations, kill chain, applied technology domain, global business, and market practices into F-35 JPO Program Strategy as well as in providing effective coaching and maintains strategic dialogue with JPO and external stakeholders.
• Assist FCAT in leading Requirements Working Group (RWG), Operational Advisory Group (OAG), Senior Warfighter Group (SWG), JSF (Joint Strike Fighter) Executive Steering Board (JESB) and in assisting with Configuration Steering Board (CSB) and requirements portion of the U.S. Executive Steering Group.
• Assist FCAT in providing applicable acquisition documentation and planning materials to the PMOs for execution, in collaboration with the PMOs.

Technical Planning Project Manager, F-35 JPO Future Capabilities and Technology

Technical Planning Project Manager supporting the F-35 Joint Strike Fighter Program in Crystal City, VA. Responsibilities include intelligence support, requirements management, and collaboration with stakeholders.

We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world. With a focus on serving governments globally, Serco’s services span justice, migration, defence, space, customer services, health, and transport. Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management.

Serco

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5 jobs found

Configuration Management Analyst

Serco

Senior Manager, Service Operations

Serco

Experienced Foreign Military Sales (FMS) Program Analyst

Serco

Senior Internal Auditor

Serco

Technical Planning Project Manager, F-35 JPO Future Capabilities and Technology

Serco