Field Claims Representative handling property insurance claims under general supervision at Auto - Owners Insurance. Investigating, evaluating, and ensuring timely resolution of claims for agents and insureds.
About the role
- Claims Representative investigating and managing bodily injury claims for Sentry. Engaging with claimants and stakeholders to finalize coverage and liability while ensuring effective negotiation.
Responsibilities
- Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, witnesses, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Handle both 1st party and 3rd party bodily injury claims under multiple policy types and numerous endorsements.
- Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
- Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
- Make independent decisions and self-supervise most files and recognize when assistance is needed.
- Proactively provides all parties with claim process and status as appropriate; answer questions or redirect to other areas.
- Identify complex issues and seek assistance as needed.
- Handles claims on a good faith basis.
- Evaluate bodily injury damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Serve as a mentor and subject matter expert for less experienced adjusters.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
- Bachelors Degree or equivalent work experience
- Minimum 1 year of related work experience, insurance experience and/or coursework preferred
- Ability to review detailed documents, insurance policies, coverages, medical terminology, and insurance regulations
- Ability to make appropriate claims decisions, prioritize, and manage workload
- Effective verbal and written communication skills
- Technology aptitude
- Demonstrated fundamental negotiation skills
- Ability to travel as necessary to satisfactorily complete their job responsibilities as assigned
Benefits
- Sentry is happy to offer flexibility through a scheduled Hybrid work model.
- Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
- You will receive prior to your start, Sentry will provide equipment for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program to encourage charitable giving.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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