Pursuit Manager preparing and managing RFP responses for Infrastructure Advisory at Black & Veatch. Collaborating with sales and project teams to drive new business growth while navigating governance.
About the role
- IT Help Desk Technician providing level 1 and level 2 support for Microsoft 365 infrastructures. Located in Cincinnati, OH, ensuring fast and effective technical support for users.
Responsibilities
- Respond to support requests via phone, email, and ticketing system in a professional and timely manner
- Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
- Support user onboarding/offboarding—including account setup, hardware provisioning, and documentation
- Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
- Provide white-glove support with a focus on fast, friendly and effective solutions
- Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
- Manage identity, security groups, and device access through Entra ID / Azure Active Directory
- Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
- Provide support for Egnyte file-sharing platform including user access management and sync issues
- Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
- Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
- Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment
- Monitor and respond to alerts related to endpoint compliance, antivirus, and patching
- Additional duties as assigned
Requirements
- 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
- Strong communication skills and a customer-centric approach to support
- Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
- Experience supporting Microsoft Teams Room setups
- Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
- Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
- Experience supporting Egnyte or similar cloud file-sharing platforms
- Familiarity with hybrid environments and VPN configurations a plus
- Familiarity with printer and peripheral troubleshooting
- Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus
- Experience in hybrid or remote-first environments
- Ability to document processes and contribute to a shared knowledge base
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- Generous 401(k) match
- Student loan repayment assistance
- Fully paid medical and parental leave
- Access to mental health services
- Additional wellness resources and support
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