Campus IT Support Team Lead providing leadership for Tier 1 and Tier 2 support services. Ensuring operational oversight and improving service outcomes at Colorado Christian University.
About the role
- Customer Support Agent resolving customer issues and enhancing user experience for Fastmail. Engaging in various forms of communication to provide support and solutions.
Responsibilities
- Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own.
- Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate.
- Responding to incoming queries through various channels in a timely manner, with a focus on written communication.
- Becoming familiar with and being able to use support documentation and tools confidently.
- Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates.
- Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions.
- Helping prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer data (we'll show you how).
- Working closely with our global team (Australia and India) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differences.
- Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues.
- Plus other tasks and duties as allocated to you.
Requirements
- One year of experience supporting customers via email in similar tech support roles.
- Outstanding written communication skills—writing is a central part of your role.
- A positive and engaging approach to customer interactions.
- Strong interpersonal skills, patience, compassion, enthusiasm, and diligence.
- Experience with ticketing software (Zendesk is a plus).
- **Bonus points if you have:**
- A diploma, Bachelor's degree, or equivalent.
- Experience working with a privacy-focused, security-conscious information technology organization.
- An interest in email and calendar technologies.
Benefits
- 100% covered medical and dental benefits for you from day one.
- Generous contributions for partners and dependent coverage (also available from day one).
- Four weeks of paid time off.
- Paid sick leave, holidays, and parental leave.
- Paid sabbatical for long-term staff.
- Ongoing professional development opportunities.
- SIMPLE IRA match of up to 3%.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Internal Auditor managing regulatory compliance audits for Euronet Merchant Services in Greece. Executing the audit cycle and assessing internal controls autonomously.
Audit Specialist at Certified Group ensuring compliance with food safety and regulatory standards. Conducting audits and assessments in the food industry with significant travel requirements.
Audit Manager at Kreston Reeves overseeing audit client management and processes to ensure high quality services. Leading a team while maximizing audit efficiency with strong stakeholder communication.
Public Benefit Specialist at Ensemble Health Partners interviewing patients to determine Medicaid eligibility. Assisting with applications and maintaining relationships with Medicaid caseworkers.
Stage Ingénieur Informatique participating in the industrial production of a Python application for measuring grain size. Offering Python development, testing, and integration in a real environment.
Enterprise Architect responsible for developing technology roadmaps for Asset Management at PG&E. Collaborating with business and IT leadership to support future goals leveraging AI/ML technology.
Audit Manager at SingerLewak overseeing multiple audit engagements in the public sector. Liaising with clients and managing staff while ensuring quality and compliance in accounting practices.
IT Help Desk Technician providing level 1 and level 2 support for Microsoft 365 infrastructures. Located in Cincinnati, OH, ensuring fast and effective technical support for users.
Help Desk Technician IV Lead managing intricate IT support requests for client’s user base. Documenting activities and ensuring satisfaction through structured task management.