Product Quality and Installation Manager ensuring product quality and installation standards at Phillip Jeffries. Collaborating across teams to drive customer satisfaction and loyalty through detailed product insights and improvements.
About the role
- Service Owner managing support team for Creditreform's IKAROS software solutions. Leading team coordination and service processes with a focus on customer satisfaction.
Responsibilities
- Part of the support team, which is directed from a subject-matter perspective.
- Coordinate and evaluate customer inquiries regarding our debt collection software IKAROS in our ticketing system (Jira).
- Monitor SLAs and escalate when necessary.
- Conduct service meetings with our branch offices and coordinate external service providers.
- Oversee the support process with meaningful KPIs and optimize it when required.
Requirements
- Several years of professional experience in supporting a software solution.
- IT-savvy with experience in a debt collection software or a similar system, ideally IKAROS.
- Knowledge of the ITIL framework and ideally a Managing Professional (MP) certification.
- Customer-oriented, helpful, and strong communication skills.
- Very good German language skills, both written and spoken.
Benefits
- 30 days of vacation + Rosenmontag (Carnival Monday) off
- Flexible working hours and the option to work remotely 2 days per week
- Free internal training courses and opportunities for professional development
- Workplace health promotion, sports and wellness offerings (Neuss site)
- Support with company pension schemes
- Family-friendly policies and private supplemental insurance, also available for dependents
- Opportunity to study while working
- Open, respectful communication and regular feedback discussions
- After-work events as well as summer and Christmas parties (Neuss site)
- Employee offers via Corporate Benefits or discounts on items such as electronics, travel, or housing
- Equipped kitchen with coffee, tea, water and fresh fruit
- Subsidized delivered lunches and a snack vending machine with sweet, healthy, or warm snacks (Neuss site)
- Covered free parking and lockable bicycle storage (Neuss site)
- Good public transport connections
- Option for a JobRad (company bike) and a discounted Deutschlandticket (Germany public transport pass)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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