Banking Consultant role at ANZ helping customers with financial needs and delivering high customer service. Working mainly in branches to provide a seamless banking experience and achieve customer advocacy.
Responsibilities
Help provide customers with a seamless banking experience
Meet each customer’s end-to-end financial needs and goals
Facilitate needs-based conversations and educate customers on available financial solutions
Deliver high standard of customer service to ensure advocacy for ANZ
Contribute to customer engagement and advocacy
Requirements
Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
access to health and wellbeing services
discounts on selected products and services from ANZ
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